Hospital Switchboard & Patient Concierge

Northwest Florida Community Hospital; Chipley (FL); On-site; USD 21,000 - 26,000; Part time

Job summary

Northwest Florida Community Hospital seeks a Patient Information / Switchboard Operator to manage the hospital switchboard, route calls, and assist patients, visitors, and staff with courtesy and confidentiality. This PRN or as-needed role supports a high-volume front desk environment.

Responsibilities include answering calls, providing information about services, processing payments, and maintaining accurate records while adhering to HIPAA and hospital policies.

Qualifications

• High school diploma or equivalent required.
• Experience with switchboards, reception, or cash handling preferred.
• Experience with multi-line phone systems highly preferred.

Responsibilities

• Operate the hospital switchboard system to answer, screen, and route incoming calls promptly and professionally.
• Provide accurate information to patients, visitors, and staff regarding hospital services, departments, and general inquiries.
• Announce emergency codes and overhead pages in accordance with hospital protocols.
• Monitor and respond to alarms, emergency lines, and priority communications.
• Greet and assist patients and visitors, providing directions and general assistance.
• Collect patient payments, including co-pays, balances, and deposits; issue receipts and ensure accurate documentation of transactions.
• Process payments via cash, check, or credit card in accordance with hospital policies and financial procedures.
• Balance daily payment collections and maintain accurate records for reconciliation.
• Maintain updated directories of staff and departments.
• Relay messages accurately and in a timely manner.
• Support front desk or patient access functions as assigned.
• Maintain confidentiality in accordance with HIPAA regulations.
• Document incidents or communication issues as required.

Skills

Verbal communication

Customer service

Multitasking

Attention to detail

Confidentiality/HIPAA

Team player

Education

High school diploma or equivalent

Tools

Multi-line phone system

Cash handling

Payment processing

Job description

Northwest Florida Community Hospital seeks a Patient Information / Switchboard Operator to manage the hospital switchboard, route calls, and assist patients, visitors, and staff with courtesy and confidentiality. This PRN or as-needed role supports a high-volume front desk environment.

Responsibilities include answering calls, providing information about services, processing payments, and maintaining accurate records while adhering to HIPAA and hospital policies.