Hospital Switchboard & Dispatch Operator

Southern Ohio Medical Center; Portsmouth (OH); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Bonuses & retirement plans

Medical, dental, vision insurance

Tuition assistance

Paid time off

Job summary

Southern Ohio Medical Center in Portsmouth, OH, is seeking a Switchboard Operator to work under the Telecommunications Manager. You will operate a switchboard to direct calls and handle inside/outside codes, providing information to the public and supporting physician practices.

This role includes dispatching requests, monitoring alarms, and performing answering services across departments. SOMC emphasizes patient care and offers competitive pay and benefits.

Qualifications

• Requires High School Diploma or equivalent.
• Experience with the public preferred.

Responsibilities

• Operates Switchboard Console and directs calls to the appropriate departments.
• Dispatches routine and stat requests to ensure accurate information.
• Monitors alarm systems and initiates codes as instructed.
• Provides general hospital information to the public.
• Performs Answering Services for various departments and offices.
• Performs other duties as assigned.

Skills

Switchboard operation

Public interaction

Alarm monitoring

Answering services

Education

High School Diploma

Tools

Mass notification system

Job description

Current Employees:If you are currently employed at SOMC please log into UKG Pro to use the internal application process.

GENERAL SUMMARY

Works under the supervision of the Lead Switchboard Operator and Telecommunications Manager. The Switchboard Operator's primary job function is to operate a switchboard console, directing calls to and from the appropriate staff and/or departments. The Switchboard Operators also handle both inside and outside codes by notifying the appropriate staff using tools such as overhead paging and the mass notification application and the Switchboard Operators provide Answering Services for SOMC’s Physician based practices and various other departments.

Performs other duties as assigned.

QUALIFICATIONS

Education:

· High School Diploma or successful completion of an equivalent High School Exam Required

Licensure:

Experience:

· Experience working with the public preferred.

JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS

The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1.Operates Switchboard Console and directs calls to the appropriate departments.

2.Performs dispatching of routine and stat requests to ensure that incidents of incomplete or incorrect information do not occur.

3.Monitors all alarm systems and initiates codes as instructed.

4.Provides general hospital information to the public as requested.

5.Performs Answering Services duties for various departments and offices as instructed.

6.Performs other duties as assigned.

Why SOMC? You Care for Our Patients, We Care for You

At Southern Ohio Medical Center, our mission is to make a difference in the community we serve. We're committed to delivering exceptional care and that starts with our team members. When you join SOMC, you're not just starting a job. You're joining a mission.

• Competitive pay with quarterly market analysis
• Performance-based annual increase and bonus eligibility
• Up to 4% employer contributions to retirement plans (403(b) and Cash Balance Pension)
• Comprehensive medical, dental, and vision coverage*
• Medical and dependent care flexible spending accounts*
• Earned Wage Access - get paid before payday
• Paid Time Off bank with 3 annual sick days
• Life insurance and disability coverage*
• Tuition and certification assistance
• Club LC - discounted/free gym membership
• Employee discount and payroll deduct programs
• And many other benefit offerings!

*Available only to Full-Time and/or Part-Time Employees

Compensation & benefit eligibility is determined by employment status, position type, and hours worked. Offerings are subject to change and governed by SOMC's current plan documents and policies. Specific details will be reviewed upon hire as part of the onboarding process.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with applicable law. A full job description is available upon request.

Thank you for your interest in Southern Ohio Medical Center.Once you have applied, the most updated information on the status of your application can be found by visiting the candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status

Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.