Switchboard Operator

Monadnock Community Hospital; Peterborough (NH); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Free gym membership

Supportive team environment

Retirement savings plan

Job summary

Monadnock Community Hospital in Peterborough, NH seeks a Switchboard Operator to manage calls, pages, and front-desk duties with a focus on patient and staff support. You will route inquiries, provide information, and help maintain efficient hospital communications.

This part-time role emphasizes professionalism, confidentiality, and teamwork to ensure a positive patient and visitor experience across departments.

Qualifications

• High school diploma or equivalent; customer service or communications training is a plus.
• Prior switchboard or customer service experience preferred.
• Ability to maintain confidentiality and professionalism under pressure.

Responsibilities

• Answer and manage incoming calls promptly and professionally.
• Assist with paging staff and relay urgent messages.
• Greet callers and direct to appropriate departments.
• Provide basic information about hospital policies and visiting hours.
• Maintain confidentiality and handle sensitive information.
• Operate switchboard system and transfer calls.
• Perform clerical duties as required.
• Monitor and respond to emergency calls per established protocols.

Skills

Phone etiquette

Customer service

Interpersonal communication

Multitasking

Organizational skills

Emergency management

Confidentiality

Education

High School diploma or equivalent

Tools

Telephone systems

Microsoft Office

Electronic medical records (EMR)

Job description

We are seeking a highly organized and customer-focused individual to join our team as a Switchboard Operator at our community hospital. The Switchboard Operator acts as the hospital receptionist and is responsible for managing incoming calls, connecting callers to the appropriate departments, using the paging system to communicate codes, and providing exceptional customer service to patients, visitors, and staff. This is a vital role in ensuring effective communication within the hospital and delivering a positive experience for all callers.

If you are a dedicated professional with a passion for working with people, we encourage you to apply. Join our team and contribute to the operations of our hospital, where every employee plays a vital role in providing quality healthcare to our community.

Responsibilities:

• Answer and manage incoming calls promptly and professionally, adhering to established phone etiquette standards.
• Assist with paging staff members and relaying urgent messages in a timely manner.
• Collaborate with other hospital departments to ensure smooth communication and coordination.
• Greet callers with a friendly and courteous demeanor, providing accurate and helpful information or directing them to the appropriate departments or personnel.
• Handle general inquiries and provide basic information about hospital policies, visiting hours, and other relevant information.
• Maintain confidentiality and handle sensitive information with utmost discretion.
• Maintain knowledge of hospital services, departments, and personnel to effectively route calls and provide accurate information.
• Monitor and respond to emergency calls according to established protocols, ensuring appropriate action is taken and notifying necessary personnel.
• Operate the hospital switchboard system efficiently and handle multiple calls simultaneously.
• Perform clerical duties such as filing, data entry, and record keeping as required.
• Relay messages promptly and accurately to the intended recipients.
• Transfer calls accurately and efficiently to the appropriate extensions or voicemails.
• Uphold the values of MCH: Compassion, Collaboration, Honesty, and Respect.
• Other duties as assigned.

Requirements:

• High school diploma or equivalent; additional education or training in customer service or communications is a plus.

Additional Competencies and Skills:

*Candidates may acquire these skills through on-the-job training*

• Ability to remain calm under pressure and handle emergency situations with composure and efficiently.
• Excellent phone etiquette, professionalism, and customer service orientation.
• Exceptional interpersonal and communication skills, with the ability to effectively interact with diverse individuals over the phone.
• Familiarity with basic office equipment, including telephone systems and computer software (e.g., Microsoft Office, electronic medical records).
• Proven experience as a switchboard operator or in a similar customer service role is preferred.
• Respect for patient privacy and a commitment to maintaining confidentiality.
• Strong attention to detail and accuracy in message taking and call routing.
• Strong multitasking and organizational abilities, with the capacity to handle a high volume of calls and prioritize tasks effectively.

Working Hours:

This is a part time, 20 hours per week position. Days.

Salary:

Competitive salary based on experience.

About Our Benefits:

Amazing people deserve amazing benefits.

We strive to employ and retain the most highly qualified individuals by providing equitable wages and benefits, promoting from within, and supporting the continuing education efforts of our staff.

You will be valued and rewarded for the work you do here with excellent pay and outstanding benefits. At MCH, you’ll find great opportunities for career advancement as well as personal and professional growth.

Part Time employees enjoy:

• Free membership to local gym
• Positive work environment with a supportive team and opportunities for growth
• Retirement savings plan

About Monadnock Community Hospital:

Reach new heights at Monadnock Community Hospital.

MCH is a critical access hospital in beautiful, historic Peterborough, New Hampshire.

For 100 years, we have provided outstanding care to our communities, earning a reputation for excellence that has made us one of New Hampshire’s most successful and beloved small hospitals.

Join a culture of Compassion, Collaboration, Honesty, and Respect!

Our employees are the heart and soul of Monadnock Community Hospital.

In every department and at every level, MCH employees go above and beyond to deliver an exceptional patient experience in an atmosphere that is healthy, friendly, respectful, and personally fulfilling.

About the Monadnock Region:

A great place to live, work, and play.

One of the best things about working at Monadnock Community Hospital is that you get to live in a community that offers an amazing quality of life.

The state of New Hampshire consistently ranks in the Top Ten of all American states for its overall quality of life. Towns are small and friendly here, crime is low, schools are good, and the air and water are clean.

Balance meaningful work with a great life.

Here in the Monadnock Region, you can enjoy a standard of living that is hard to match anywhere. Let’s start with our mountain for which we are named.

Around the 3,165 foot Mount Monadnock with 100-mile views are forests, woods, lakes, and protected rivers providing abundant opportunities for hiking, biking, kayaking, fishing, cross-country skiing – you name it!

And if you’re into the arts, the region also offers a lively arts scene, with galleries, theatres, and concert venues.

• New England community spirit
• Family-friendly
• Arts and culture
• All-season outdoor recreation
• Just 1.5 hours to Boston

Are you ready for a great job in a great place?

Are you ready for a career the supports your aspirations?

Are you ready to work in the best place you've ever lived?

Our small hospital is committed to diversity, inclusion, and equal opportunity employment. We welcome applications from individuals of all backgrounds and abilities. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

Qualifications

Education

Required

High School

Experience

Preferred

Computer skills preferred.

Prior phone experience preferred

Prior customer service experience preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.