Patient Communications Specialist

Monadnock Community Hospital; Peterborough (NH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Free gym membership

Growth opportunities

Job summary

Monadnock Community Hospital in Peterborough, NH is seeking a per diem switchboard operator to manage calls, page staff, relay urgent messages, and route inquiries with professionalism. You will greet callers, provide information on visiting hours and hospital policies, maintain confidentiality, and support multiple departments to ensure smooth communication.

The role requires calmness under pressure, strong phone etiquette, and the ability to multitask, with proficiency in office software and

Qualifications

• High school diploma or equivalent required; customer service or communications experience a plus.
• Flexibility to work evenings, weekends, and holidays.
• Prior switchboard or customer service experience preferred.
• Knowledge of Microsoft Office and EMR systems helpful.
• Maintain confidentiality and professional demeanor.

Responsibilities

• Answer and manage incoming calls promptly and professionally.
• Assist with paging staff and relay urgent messages.
• Route calls to appropriate departments or personnel.
• Greet callers and provide accurate information.
• Handle general inquiries and explain hospital policies.
• Maintain confidentiality of patient information.
• Operate the hospital switchboard system and transfer calls.
• Perform clerical duties such as filing and data entry.
• Monitor emergency calls and follow protocol.
• Collaborate with departments to ensure smooth communication.

Skills

Phone etiquette

Customer service

Interpersonal skills

Multitasking

Communication

Confidentiality

Emergency handling

Office equipment

Switchboard experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Electronic medical records

Telephone systems

Job description

Monadnock Community Hospital in Peterborough, NH is seeking a per diem switchboard operator to manage calls, page staff, relay urgent messages, and route inquiries with professionalism. You will greet callers, provide information on visiting hours and hospital policies, maintain confidentiality, and support multiple departments to ensure smooth communication.

The role requires calmness under pressure, strong phone etiquette, and the ability to multitask, with proficiency in office software and