Hospital Switchboard & Emergency Communications Operator

CGH Medical Center; United States; On-site; USD 22,000 - 33,000; Part time

Benefits offered by this job

Gift Shop Discount

CGH Day Care Discount

CGH Dietary Discount

Employee Assistance Program

CGH Pharmacy Discount

CGH Vision Center Discount

Job summary

CGH Medical Center in Sterling, Illinois is seeking a PRN Switchboard Operator to manage the Mitel console, answer and route calls, and handle overhead paging for multiple paging systems.

You will support the emergency line, coordinate with police/ambulance services, and page physicians and staff using multiple paging tools. The role requires a high school diploma and basic computer skills; shifts are scheduled as needed with 0.4 weekly hours.

Qualifications

• High School Diploma or equivalent.
• Basic computer operation and software literacy.
• Excellent telephone etiquette.

Responsibilities

• Operate the Mitel switchboard to connect, hold and transfer calls.
• Monitor and answer calls on the hospital emergency line.
• Understand emergency codes and initiate overhead paging as needed.
• Provide connections to police, ambulance or 9-1-1 during emergencies.
• Page physicians and staff using Smartpager, pocket pagers and overhead paging.
• Connect callers to after-hours staff on call.
• Place patient calls or set up conference calls as requested.
• Monitor alarm systems to maintain secure conditions.
• Monitor weather radio and paging for weather alerts.

Skills

Computer basics

Software literacy

Excellent telephone etiquette

Education

High School Diploma or equivalency

Job description

CGH Medical Center in Sterling, Illinois is seeking a PRN Switchboard Operator to manage the Mitel console, answer and route calls, and handle overhead paging for multiple paging systems.

You will support the emergency line, coordinate with police/ambulance services, and page physicians and staff using multiple paging tools. The role requires a high school diploma and basic computer skills; shifts are scheduled as needed with 0.4 weekly hours.