Switchboard Operator

CGH Medical Center; Sterling (IL); On-site; USD 22,000 - 33,000; Part time

Benefits offered by this job

Gift Shop Discount

CGH Day Care Discount

CGH Dietary Discount

Employee Assistance Program

CGH Pharmacy Discount

CGH Vision Center Discount

Job summary

CGH Medical Center in Sterling, IL seeks a Switchboard Operator to handle the Mitel switchboard, answer and route calls, and manage emergency line paging. This PRN/part-time role requires professionalism and quick, clear communication.

The successful candidate will connect calls, assist with after-hours staff on call, monitor alarm systems, and support paging across multiple systems. High School diploma and computer literacy are preferred; minimum duties include mail disbursement and desk

Qualifications

• High School diploma or equivalent required or preferred.
• Basic computer operation and literacy expected.
• Professional telephone etiquette essential.

Responsibilities

• Operate the Mitel switchboard to connect, hold, and transfer calls.
• Answer calls to the hospital emergency line and initiate paging as needed.
• Provide connections to on-call staff, police or 9-1-1 during emergencies.
• Monitor alarm and weather paging systems and assist with mail distribution.

Skills

Telephone etiquette

Basic computer literacy

Switchboard operations

Education

High School Diploma or equivalent

Tools

Mitel switchboard

Smartpager

Overhead paging system

Job description

Switchboard Operator### Switchboard OperatorApply: LOC001 Hospital: Part time: Posted Today: R-3810**Our growth is creating great opportunities!** Our team is growing and we want to hire the most talented people we can. Once you've had a chance to explore our current open positions, please apply to the one you feel best suits you! You can keep track of your progress in the selection process as well as stay updated on new positions that might interest you. **Shift**As Needed**Scheduled Weekly Hours**0.4**POSITION PURPOSE****:**This position is responsible for operating the Mitel switchboard console, answering and routing all calls received from both inside and outside the Hospital. Switchboard operators are responsible for overhead paging and paging of individuals through multiple paging systems.**ESSENTIAL FUNCTIONS****:*** Operate the Mitel switchboard console to connect, hold and transfer incoming telephone calls.* Monitor and answer calls that come in through the hospital emergency line. Understand the emergency codes of the organization and initiates overhead paging and other procedures when called to do so.* Provide connections to police, ambulance or 9-1-1 when emergencies are reported.* Responsible for paging physicians and other staff using Smartpager, pocket pagers and overhead paging. Responsible for connecting callers to after-hours staff on call.* Place telephone calls for patients or arrange conference calls as requested.* Monitor hospital and clinic alarm systems to ensure that secure conditions are maintained.* Monitor weather radio and complete overhead paging procedures for weather alerts that will impact our local area.* Disperse incoming mail.* Cover the Hostess desk during hours that are uncovered by volunteers.**SPECIALIZED KNOW-HOW & REQUIREMENTS*** High School Diploma or equivalent required.* Basic computer operation and software application literacy strongly preferred.* Excellent telephone etiquette strongly preferred.**Compensation Range**$16.00 - $24.00**Available Benefits for PRN Positions**Gift Shop DiscountCGH Day Care DiscountCGH Dietary DiscountEmployee Assistance ProgramCGH Pharmacy DiscountCGH Vision Center DiscountThank you for your interest in a career at CGH Medical Center.