Switchboard Operator

CGH Medical Center; United States; On-site; USD 22,000 - 33,000; Part time

Benefits offered by this job

Gift Shop Discount

CGH Day Care Discount

CGH Dietary Discount

Employee Assistance Program

CGH Pharmacy Discount

CGH Vision Center Discount

Job summary

CGH Medical Center in Sterling, Illinois is seeking a PRN Switchboard Operator to manage the Mitel console, answer and route calls, and handle overhead paging for multiple paging systems.

You will support the emergency line, coordinate with police/ambulance services, and page physicians and staff using multiple paging tools. The role requires a high school diploma and basic computer skills; shifts are scheduled as needed with 0.4 weekly hours.

Qualifications

• High School Diploma or equivalent.
• Basic computer operation and software literacy.
• Excellent telephone etiquette.

Responsibilities

• Operate the Mitel switchboard to connect, hold and transfer calls.
• Monitor and answer calls on the hospital emergency line.
• Understand emergency codes and initiate overhead paging as needed.
• Provide connections to police, ambulance or 9-1-1 during emergencies.
• Page physicians and staff using Smartpager, pocket pagers and overhead paging.
• Connect callers to after-hours staff on call.
• Place patient calls or set up conference calls as requested.
• Monitor alarm systems to maintain secure conditions.
• Monitor weather radio and paging for weather alerts.

Skills

Computer basics

Software literacy

Excellent telephone etiquette

Education

High School Diploma or equivalency

Job description

POSITION PURPOSE:

This position is responsible for operating the Mitel switchboard console, answering and routing all calls received from both inside and outside the Hospital. Switchboard operators are responsible for overhead paging and paging of individuals through multiple paging systems.

ESSENTIAL FUNCTIONS:

• Operate the Mitel switchboard console to connect, hold and transfer incoming telephone calls.
• Monitor and answer calls that come in through the hospital emergency line.
• Understand the emergency codes of the organization and initiates overhead paging and other procedures when called to do so.
• Provide connections to police, ambulance or 9-1-1 when emergencies are reported.
• Responsible for paging physicians and other staff using Smartpager, pocket pagers and overhead paging.
• Responsible for connecting callers to after-hours staff on call.
• Place telephone calls for patients or arrange conference calls as requested.
• Monitor hospital and clinic alarm systems to ensure that secure conditions are maintained.
• Monitor weather radio and complete overhead paging procedures for weather alerts that will impact our local area.
• Disperse incoming mail.
• Cover the Hostess desk during hours that are uncovered by volunteers.

SPECIALIZED KNOW-HOW & REQUIREMENTS:

• High School Diploma or equivalent required.
• Basic computer operation and software application literacy strongly preferred.
• Excellent telephone etiquette strongly preferred.

Compensation Range

$16.00 - $24.00

Available Benefits for PRN Positions

• Gift Shop Discount
• CGH Day Care Discount
• CGH Dietary Discount
• Employee Assistance Program
• CGH Pharmacy Discount
• CGH Vision Center Discount

Shift As Needed Scheduled Weekly Hours 0.4

Thank you for your interest in a career at CGH Medical Center. Extraordinary care. Extraordinary service. Extraordinary people. Since 1909, CGH Medical Center has been serving Sterling, Rock Falls and the surrounding communities with exceptional quality healthcare. Through the years, there’s been one constant, the passion of our employees for making a difference. As part of CGH, you’ll join a team that’s focused on delivering the best health care and patient experience for all of the communities we serve. From our hospital and Main Clinic to our 16 outlying clinics, our physicians and employees are dedicated to providing high-quality healthcare to our patients, friends and family with outstanding skill and heartfelt compassion. Are you ready to develop, grow, and advance your career in healthcare? Then explore our careers today and get ready to join the team at CGH Medical.