Hospital Switchboard & Emergency Communications Operator

CO044 Memorial Hospital Pembroke; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Memorial Hospital Pembroke, part of Memorial Healthcare System, is seeking a professional to operate the central switchboard in Pembroke Pines, FL. You will route calls, relay codes and announcements, and support disaster communication protocols.

Required: a high school diploma and at least one year of customer service experience. You will work in a fast-paced environment, using desk directories and on-call lists to provide accurate information and timely responses.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Ability to work in a stressful environment and take appropriate action.

Responsibilities

• Operates central switchboard to answer and route calls and communicate codes and alerts.
• Receives and relays internal and external calls and provides information according to policy.
• Troubleshoots system issues and operates paging system to contact hospital personnel.

Skills

Accountability

Alert (Code) Response

Call Center Customer Service

Communication Systems

Customer Service

Patient and Family Centered Care

Responding to Change

Standards of Behavior

Education

High School Diploma or Equivalent

Tools

Communication Systems

Job description

Memorial Hospital Pembroke, part of Memorial Healthcare System, is seeking a professional to operate the central switchboard in Pembroke Pines, FL. You will route calls, relay codes and announcements, and support disaster communication protocols.

Required: a high school diploma and at least one year of customer service experience. You will work in a fast-paced environment, using desk directories and on-call lists to provide accurate information and timely responses.