Hospital Switchboard & Communications Operator

Memorial Healthcare System; Florida; On-site; USD 34,000 - 45,000; Full time

Job summary

Memorial Healthcare System in Pembroke Pines, Florida, seeks a dedicated Call Center Operator to manage the hospital's central switchboard. You will route calls, relay codes and alerts, and provide information according to policy.

The role requires communication skills, calm under pressure, and reliable use of paging systems. Responsibilities include using directories and on-call guides to locate information, troubleshooting system issues, and supporting disaster drills.

Qualifications

• Requires 1 year of customer service experience or related field.
• Must be able to work in a stressful environment and take appropriate action.
• High school diploma or equivalent is required.

Responsibilities

• Operates the organization's central switchboard to answer and route incoming calls and communicate codes, alerts, drills and other announcements.
• Utilizes desk directories, on-call lists, reference guides and other materials to relay information.
• Receives and relays internal and external calls and provides general information according to policy and procedure.
• Troubleshoots system issues when needed and operates beeper and paging systems to contact hospital personnel and code teams.

Skills

Customer service

Communication

Stress management

Education

High School Diploma or Equivalent

Tools

Telephone system

Job description

Memorial Healthcare System in Pembroke Pines, Florida, seeks a dedicated Call Center Operator to manage the hospital's central switchboard. You will route calls, relay codes and alerts, and provide information according to policy.

The role requires communication skills, calm under pressure, and reliable use of paging systems. Responsibilities include using directories and on-call guides to locate information, troubleshooting system issues, and supporting disaster drills.