Switchboard Operator

MD_HCHN Holy Cross Health, Inc.; Silver Spring (MD); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Free onsite parking

Referral Rewards Program

Job summary

Trinity Health, at Holy Cross Hospital in Silver Spring, MD, seeks a part-time Switchboard Operator to coordinate hospital communications and support after-hours needs. The role requires fluency in Spanish and English, strong customer service, and the ability to manage emergency alarms and schedules.

Responsibilities include operating centralized telecoms, assisting in emergencies, and providing reliable information to staff and the public.

Qualifications

• Must be fluent in Spanish and English.
• Experience with Windows 2000 and basic computer knowledge.
• Minimum of 1 year in a service provider environment preferred.
• Strong customer service skills and excellent interpersonal/ verbal communication.
• Must be tactful, self-controlled and poised at all times.
• Reliable with attention to detail and documentation.
• Visual acuity to read computer screens and operate office equipment.
• Able to climb stairs and move light office equipment.
• Available 24 hours for emergencies when required.

Responsibilities

• Facilitate and coordinate voice communications between hospital personnel, outside community, police, fire and rescue, and medical community.
• Operate and maintain centralized telecommunications equipment: telephone, paging, alarm, and TDD systems.
• Serve as information liaison for hospital schedules, procedures, events, and patient information.
• Respond to and triage in-house emergency codes and hospital emergency alarms.
• Coordinate after-hours patient contacts for Home Care and Hospice.

Skills

Bilingual Spanish/English

Customer service

Interpersonal communications

Detail oriented

Reliability

Emergency readiness

Poise under pressure

Manual dexterity

Ambulatory capable

Reading screens

Tools

Windows 2000

PC & fax operation

Job description

Employment Type: Part time Shift: Rotating Shift Description: Job Title: Switchboard Operator Employment Type: Per Diem Weekends Shift: Varied Shifts Location: Holy Cross Hospital

As a Switchboard Operator you will:

• Facilitate and coordinate voice communications between hospital personnel, the outside community, police, fire and rescue agencies, and the medical community.
• Operate and maintain all centralized telecommunications equipment to include: 1) telephone equipment, 2) paging equipment, 3) alarm equipment, 4) TDD equipment.
• Act as information liaison for hospital schedules and procedures, events and activities, and patient information.
• Respond and triage in-house emergency codes and hospital emergency alarms.
• Respond and triage Home Care and Hospice for after-hours patient contacts.
• Support the mission of Holy Cross Health and Trinity Health.

Minimum Qualifications:

• Experience with Windows 2000 and basic computer knowledge.
• Minimum of 1 years’ experience in a service provider environment preferred.
• Must posses strong customer service skills.
• Must possess excellent interpersonal and strong verbal communications.
• Must be tactful, self-controlled, and poised at all times.
• Must be reliable.
• Requires visual acuity sufficient to read computer screens on a continuous basis.
• Requires manual dexterity sufficient for daily use of a PC and fax, to lock/unlock-controlled areas/panels, and to complete written documentation.
• Must be able to be ambulatory, able to climb stairs and carry and move light office equipment.
• In emergencies, departmental or hospital, must be available 24 hours if required.
• Must be detail oriented.
• Required to speak fluently in Spanish and English.

Position Highlights:

• Work/Life balance with flexible schedules.
• Free onsite parking.
• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.
• Referral Rewards Program

Holy Cross Health is a Catholic, not-for-profit health system that serves the two most populous counties in Maryland, Montgomery and Prince George’s, with a commitment to being the most trusted provider of health-care services in the area. Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is a member of Trinity Health of Livonia, Michigan. Holy Cross Hospital, in Silver Spring, is one of the largest hospitals in Maryland, and Holy Cross Germantown Hospital is the first hospital in the nation built on a community college campus, enhanced by an educational partnership. The Holy Cross Health Network operates primary-care practices and affordable health centers, and offers a wide range of innovative, community-based health and wellness programs. Specialty care, home care and hospice services round out Holy Cross Health’s high-quality and coordinated continuum of care that aims to improve health and let you live life on your own terms.

Holy Cross Health is an Equal Employment Opportunity (EEO) employer. Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.