Hospital Service Associate

Stericycle Inc; Cincinnati (OH); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Hospital Services Worker to provide essential waste management services across healthcare facilities. This role offers the opportunity to make a meaningful impact in the healthcare sector while ensuring compliance with safety and service standards. With a focus on customer satisfaction and operational excellence, you'll enjoy a stable work environment with opportunities for advancement. Join a team that values your contributions and provides comprehensive benefits, including medical coverage and flexible spending accounts. If you're ready to embark on a rewarding career path, this position is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Tuition Reimbursement

Paid Time Off

Employee Stock Purchase Plan

Qualifications

• 2+ years of related experience, preferably in customer service.
• Strong communication skills and ability to work independently.

Responsibilities

• Travel between healthcare facilities to collect and exchange waste containers.
• Interact with onsite staff to ensure service expectations are met.

Skills

Customer Service

Communication Skills

Time Management

Education

High School Diploma or Equivalent

Tools

Spreadsheet Software

KPI Tracking Tools

Job description

NOW HIRING!!!!

Under management direction, a Hospital Services Worker travels between customer healthcare facilities providing on-site proactive collection and exchange of waste containers for various Stericycle programs, including but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substances, and Document Management. This service is provided at regularly scheduled intervals for assigned facilities.

Are you looking to kickstart your career? Maybe you're rejoining the workforce or seeking a career change? Stericycle is hiring now! We, as an essential business, are on the front lines supporting the healthcare industry during the COVID-19 pandemic. Our team members enjoy better job stability, opportunities for advancement, and comprehensive benefits. We have also updated our policies and training to ensure safety while serving our customers. We protect what matters.

Key Job Activities:

1. Travels between customer healthcare facilities to proactively monitor, collect, and exchange waste containers for various Stericycle programs and services, including but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substance, and Document Management. 70%
2. Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded. 10%
3. Maintains a rigid collection and service schedule. 10%
4. Communicates duty status on a defined schedule. 5%
5. Performs other related duties as required or requested. 5%

This position will work remotely and is a non-sales opportunity. Travel within your territory is required; therefore, a personal vehicle is a must.

Schedule and Location:

• Days: Monday through Friday (40 hours a week)
• Start time: 5:00 am
• Locations: 20 different hospitals between Cincinnati and Dayton

Education:

Required Education: High School diploma or equivalent

Experience (North America & LATAM):

• Required Years of Experience (North America only): 2+ years
• Preferred Experience: Good knowledge and understanding of relevant tasks
• Management experience: None required

* Education equivalent to graduation from high school or GED.

* 2+ years of related experience, customer service preferred, or equivalent work experience.

* Strong communication skills and tact in providing superior customer service.

* May require immunizations and credentialing based on customer requirements.

* Must possess a valid driver's license and reliable transportation.

* Ability to work independently with minimal supervision.

* Knowledge of computer and handheld software applications including spreadsheets and KPI tracking tools.

Benefits:

Stericycle offers a comprehensive benefits package, including medical, dental, vision, prescription coverage, flexible spending accounts, life and accidental death insurance, employee assistance programs, tuition reimbursement, paid time off, 401(k), and employee stock purchase plan. Participation specifics depend on work schedule and tenure.