Hospital Security & Patrol Officer (Per Diem)

Baystate Health; Westfield (MA); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Baystate Health seeks a Security Officer to protect people and property across its facilities. The role involves patrols, access control, and rapid response to emergencies, codes, and alarms.

You will support traffic control, de-escalation, and customer service with patients, staff, and visitors. Requirements include a high school diploma or GED, Massachusetts security awareness, and strong communication skills; 3–6 months of security experience is preferred.

Qualifications

• High School/GED required.
• Excellent customer service and communication skills.
• Experience in security or related field preferred (3–6 months).

Responsibilities

• Patrol facility and grounds; monitor for hazards and unauthorized access, respond to alarms and incidents.
• Enforce access control; issue visitor badges and verify identifications.
• Provide escorts for staff, patients, and visitors as needed.
• Respond to emergencies and codes; assist in evacuation, traffic control, and incident reporting.
• Conduct preliminary investigations and prepare timely incident reports.
• Maintain professional conduct and customer service in all interactions.

Skills

Customer service

Communication

Microsoft Word

Education

High School Diploma or GED

IAHSS Certification (Basic Officer)

Tools

Premisys System

SOC knowledge

Job description

Baystate Health seeks a Security Officer to protect people and property across its facilities. The role involves patrols, access control, and rapid response to emergencies, codes, and alarms.

You will support traffic control, de-escalation, and customer service with patients, staff, and visitors. Requirements include a high school diploma or GED, Massachusetts security awareness, and strong communication skills; 3–6 months of security experience is preferred.