Hospital Regional Security Officer - Protect & Respond

Baystate Health; Springfield (MA); Hybrid; USD 40,000 - 54,000; Full time

Benefits offered by this job

Excellent compensation

Generous PTO

Education support and reimbursement

Retirement plan match

Job summary

Baystate Health seeks a Regional Security Officer in Springfield, MA to protect people and property across the medical center. Under supervision, the officer patrols facilities, monitors cameras, enforces access control, and responds to emergencies while maintaining a calm, professional presence.

The role requires strong customer service, a valid US driver’s license, and the ability to de-escalate tense situations.

Qualifications

• GED or HiSET is required.
• Active US driver’s license is required.
• Customer service background and ability to communicate effectively.
• Associate’s degree is preferred or higher.

Responsibilities

• Patrols facility and grounds, inspects hazards, and responds to calls for service and emergencies.
• Enforces access control and issues badges per policy.
• Protects patients, visitors, and staff and maintains a safe environment.
• Responds to codes, operates safety equipment, and assists in emergency planning.
• Directs traffic, escorts personnel, and supports security for events and clinics.
• Conducts preliminary investigations and prepares incident reports.

Skills

Microsoft Word

Report writing

Customer service

Communication skills

Education

GED or HiSET

Associate's degree (preferred)

Tools

Photo ID System

ID badge management

Job description

Baystate Health seeks a Regional Security Officer in Springfield, MA to protect people and property across the medical center. Under supervision, the officer patrols facilities, monitors cameras, enforces access control, and responds to emergencies while maintaining a calm, professional presence.

The role requires strong customer service, a valid US driver’s license, and the ability to de-escalate tense situations.