Hospital Security Officer: Protecting Patients & Staff

1200 The General Hospital Corporation; Boston (MA); On-site; USD 32,000 - 46,000; Full time

Job summary

The General Hospital Corporation Mass General Brigham relies on security professionals to maintain a safe environment for patients, staff, and visitors. This onsite role at 66 Blossom Street involves patrolling, reporting hazards, and enforcing security regulations during day shifts.

Choose this position for a structured hospital setting with opportunities to respond to emergencies and contribute to a secure care environment, with competitive benefits and a focus on service excellence.

Qualifications

• Strong interpersonal communication and customer service skills.
• Ability to de-escalate anxious/stressed people and manage aggression.
• Works effectively both independently and in teams.
• Strong problem-solving skills; critical thinking, good judgment, prioritization, industriousness.
• Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
• Displays a positive image, tact, and diplomacy, actively listens, and articulates effectively.
• Understanding of community policing, risk analysis, and crime prevention concepts and practices.
• Strong writing skills to provide and maintain documentation to support data.
• Intermediate computer skills: typing and use of database software.

Responsibilities

• Provide a safe and secure environment by enforcing hospital security regulations and patrolling assigned areas.
• Investigate complaints or potential criminal conduct; assist in restraining patients if necessary.
• Prepare and submit written reports; maintain incident logs and notifications.
• Operate dispatch systems; coordinate with security personnel for incidents.
• Respond to medical emergencies and assist in restraint of patients when authorized.
• Participate in departmental committees and teams.

Skills

Interpersonal communication

Customer service

De-escalation

Teamwork

Problem solving

Written communication

Computer skills

Education

Bachelor's Degree Criminal Justice

Job description

The General Hospital Corporation Mass General Brigham relies on security professionals to maintain a safe environment for patients, staff, and visitors. This onsite role at 66 Blossom Street involves patrolling, reporting hazards, and enforcing security regulations during day shifts.

Choose this position for a structured hospital setting with opportunities to respond to emergencies and contribute to a secure care environment, with competitive benefits and a focus on service excellence.