Hospital Security Dispatcher: Alarm Response

Texas Children's Hospital; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Texas Children's Hospital in Houston is seeking a Security Operations Dispatcher I to coordinate security operations and facility service calls, monitor alarms, and dispatch technicians to keep the hospital safe and running smoothly. You’ll respond to emergencies and document readings to support rapid resolution.

As a member of our team, you will collaborate across facilities and security, uphold HEART values, and ensure professional communication and customer service while maintaining a safe

Qualifications

• High school diploma or equivalent is required.
• 2 years of related dispatch experience or 2 years in security, facilities, or related roles are required.
• Telecommunications Operator License (TOL) from the Texas Commission on Law Enforcement is preferred.

Responsibilities

• Monitors and responds to automated building system alarms.
• Monitors building systems including fire protection, medical air/gas, refrigeration, pneumatic tube, and utilities.
• Responds to alarms by identifying the source and providing information to resolve problems.
• Monitors access control, burglar alarm, infant abduction, and duress alarm systems.
• Documents readings, alarms, and failures according to policies.
• Processes and dispatches demand work orders.
• Documents resolution status of maintenance work orders.
• Monitors daily logs and safety announcements.
• Demonstrates ownership and accountability in assigned areas and for customer service.

Education

High school diploma or equivalent

Job description

Texas Children's Hospital in Houston is seeking a Security Operations Dispatcher I to coordinate security operations and facility service calls, monitor alarms, and dispatch technicians to keep the hospital safe and running smoothly. You’ll respond to emergencies and document readings to support rapid resolution.

As a member of our team, you will collaborate across facilities and security, uphold HEART values, and ensure professional communication and customer service while maintaining a safe