Hospital Emergency Communications Dispatcher

Trinity Health MI; Brighton (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

St. Joseph Mercy Health System seeks a Security Dispatcher to monitor and coordinate security calls across multiple hospital locations. The role includes operating the CAD system, logging unit times, and providing rapid incident responses to protect patients and staff.

Applicants should have a high school diploma or GED, strong multitasking ability, and experience with security or call-center operations. The position offers a 12-hour day shift and collaborative work in a hospital environment.

Qualifications

• High school diploma or GED required.
• Experience in security dispatch or call-center environment preferred.
• Familiarity with CAD, CCTV, and incident reporting systems beneficial.

Responsibilities

• Operate CAD to monitor calls and dispatch units to hospital facilities.
• Interviews callers to obtain incident information and determine appropriate response.
• Coordinate with security teams and hospital departments for timely interventions.
• Monitor CCTV and alarms, document incidents, and escalate as needed.

Skills

Multitasking

Emergency response

Communication skills

Security operations

Education

High school diploma or GED

Tools

Windows

Job description

St. Joseph Mercy Health System seeks a Security Dispatcher to monitor and coordinate security calls across multiple hospital locations. The role includes operating the CAD system, logging unit times, and providing rapid incident responses to protect patients and staff.

Applicants should have a high school diploma or GED, strong multitasking ability, and experience with security or call-center operations. The position offers a 12-hour day shift and collaborative work in a hospital environment.