Security Operations Dispatcher I

Texas Children's; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Texas Children's seeks a Security Operations Dispatcher to monitor security and facility systems, respond to alarms, and dispatch personnel to incidents and service requests. You will serve as the central contact for security and facility issues and coordinate responses with appropriate departments.

The role requires a high school diploma or equivalent, 2 years of dispatch or related security/facilities experience, and a preferred Telecommunications Operator License.

Qualifications

• Requires a Telecommunications Operator License (TOL) from the Texas Commission on Law Enforcement (preferred).
• Minimum two years of dispatch experience or two years in security, military, TCOLE Telecommunicator, police, or facilities work.
• Hospital experience with security or facilities coordination is a plus.

Responsibilities

• Monitor building and security systems and respond to alarms and emergencies.
• Coordinate responses with security, facilities, and appropriate departments.
• Dispatch security and maintenance personnel for incidents and service requests.
• Log requests and actions in the CMMS and document incidents accurately.
• Coordinate with law enforcement, fire, and medical services as needed.
• Assist in scheduled maintenance coordination with vendors and contractors.
• Verify equipment functionality at shift start and report issues.
• Participate in required training to maintain dispatching proficiency.

Skills

Dispatch experience

Security experience

Telecommunications Operator License

Education

High school diploma or equivalent

Job description

At our company, our mission starts with our people. Guided by our HEART values-Humility, Excellence, Accountability, Respect, and Trust-we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As the Security Operations Dispatcher I you'll coordinate security operations and facility service calls to help maintain a safe environment and keep facility services running smoothly. You'll monitor building and security systems, respond to alarms and emergencies, and dispatches personnel to address service requests.

Job Duties & Responsibilities

• Monitors building and security systems, including fire protection, medical air/gas, refrigeration, pneumatic tube, utilities, access control, surveillance, burglar, infant abduction, and duress alarms
• Responds promptly to alarms, incidents, emergencies, and incoming communications in accordance with policies and regulatory requirements
• Serves as the central point of contact for security and facility issues and coordinates responses with appropriate departments
• Dispatches security and maintenance personnel to address incidents, service requests, and repairs
• Processes work orders in the computerized maintenance management system (CMMS) and accurately documents requested services, incidents, and actions taken
• Communicates with law enforcement, fire, and medical emergency services as needed and keeps leadership informed during critical incidents
• Coordinates scheduled maintenance and repairs with vendors and contractors
• Checks equipment functionality at the beginning of and throughout each shift and reports issues to management
• Participates in required training to maintain dispatching skills and knowledge of security and facility operations

Skills & Requirements

• High school diploma or equivalent required
• TOL-Telecommunications Operator License from the Texas Commission on Law Enforcement preferred
• 2 years of related dispatch experience OR 2 years of security, military, TCOLE Telecommunicator, police, or facilities experience, including mechanical, electrical, or controls, required
• Prior hospital experience with additional education or experience in security, facilities service coordination, or a related field preferred