Alarm Response & Facilities Dispatcher I

Texas Children's; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Texas Children's seeks a Security Operations Dispatcher to monitor security and facility systems, respond to alarms, and dispatch personnel to incidents and service requests. You will serve as the central contact for security and facility issues and coordinate responses with appropriate departments.

The role requires a high school diploma or equivalent, 2 years of dispatch or related security/facilities experience, and a preferred Telecommunications Operator License.

Qualifications

• Requires a Telecommunications Operator License (TOL) from the Texas Commission on Law Enforcement (preferred).
• Minimum two years of dispatch experience or two years in security, military, TCOLE Telecommunicator, police, or facilities work.
• Hospital experience with security or facilities coordination is a plus.

Responsibilities

• Monitor building and security systems and respond to alarms and emergencies.
• Coordinate responses with security, facilities, and appropriate departments.
• Dispatch security and maintenance personnel for incidents and service requests.
• Log requests and actions in the CMMS and document incidents accurately.
• Coordinate with law enforcement, fire, and medical services as needed.
• Assist in scheduled maintenance coordination with vendors and contractors.
• Verify equipment functionality at shift start and report issues.
• Participate in required training to maintain dispatching proficiency.

Skills

Dispatch experience

Security experience

Telecommunications Operator License

Education

High school diploma or equivalent

Job description

Texas Children's seeks a Security Operations Dispatcher to monitor security and facility systems, respond to alarms, and dispatch personnel to incidents and service requests. You will serve as the central contact for security and facility issues and coordinate responses with appropriate departments.

The role requires a high school diploma or equivalent, 2 years of dispatch or related security/facilities experience, and a preferred Telecommunications Operator License.