Security Operations Dispatcher I

Texas Children's Hospital; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Texas Children's Hospital in Houston is seeking a Security Operations Dispatcher I to coordinate security operations and facility service calls, monitor alarms, and dispatch technicians to keep the hospital safe and running smoothly. You’ll respond to emergencies and document readings to support rapid resolution.

As a member of our team, you will collaborate across facilities and security, uphold HEART values, and ensure professional communication and customer service while maintaining a safe

Qualifications

• High school diploma or equivalent is required.
• 2 years of related dispatch experience or 2 years in security, facilities, or related roles are required.
• Telecommunications Operator License (TOL) from the Texas Commission on Law Enforcement is preferred.

Responsibilities

• Monitors and responds to automated building system alarms.
• Monitors building systems including fire protection, medical air/gas, refrigeration, pneumatic tube, and utilities.
• Responds to alarms by identifying the source and providing information to resolve problems.
• Monitors access control, burglar alarm, infant abduction, and duress alarm systems.
• Documents readings, alarms, and failures according to policies.
• Processes and dispatches demand work orders.
• Documents resolution status of maintenance work orders.
• Monitors daily logs and safety announcements.
• Demonstrates ownership and accountability in assigned areas and for customer service.

Education

High school diploma or equivalent

Job description

Job Description

At our company, our mission starts with our people. Guided by our HEART values—Humility, Excellence, Accountability, Respect, and Trust,we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As the Security Operations Dispatcher I you’ll coordinate security operations and facility service calls to help maintain a safe environment and keep facility services running smoothly. You’ll monitor building and security systems, respond to alarms and emergencies, and dispatches personnel to address service requests.

Responsibilities

• Monitors and responds to automated building system alarms in accordance with departmental and hospital policies.
• Monitors automated building systems to include fire protection, medical air/gas, refrigeration, pneumatic tube, and utility systems to ensure operational and environmental safety.
• Responds appropriately to system alarms by identifying source of problem, performing required online adjustments, and/or providing technicians with appropriate information to resolve problems.
• Monitors access control, burglar alarm, infant abduction, and duress alarm systems.
• Document readings, alarms, and failures according to departmental policies.
• Processes and dispatches demand work orders.
• Documents resolution status of demand and preventive maintenance work orders.
• Monitors daily operational logs and systems of equipment and Public Safety announcements.
• Demonstrates ownership for responsibilities in assigned area and other designated areas.
• Demonstrates accountability for customer service and professional behavior through personal work ethic, teamwork, and effective communication skills.

Qualifications

• High school diploma or equivalent required
• 2 years of related dispatch experience OR
• 2 years of security, military, TCOLE Telecommunicator, police, or facilities experience, including mechanical, electrical, or controls, required
• Prior hospital experience with additional education or experience in security, facilities service coordination, or a related field preferred
• TOL-Telecommunications Operator License from the Texas Commission on Law Enforcement preferred

About Us

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children ’ s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children ’ s Hospital West Campus, a community hospital in suburban West Houston; Texas Children ’ s Hospital The Woodlands, the first hospital devoted to children ’ s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world‑class pediatric and maternal care to Austin and Central Texas families.

We have also created Texas Children ’ s Health Plan, the nation ’ s first HMO focused on children; Texas Children ’ s Pediatrics, the largest pediatric primary care network in the country; Texas Children ’ s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children ’ s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.