Hospital Retail Manager: Lead Customer Experience & Team

Sodexo; City of Syracuse (NY); On-site; USD 49,000 - 63,000; Full time

Benefits offered by this job

Paid Time Off

401(k) Plan

Healthcare benefits

Career growth

Job summary

Sodexo at Crouse Hospital in Syracuse, NY seeks a Retail Manager 2 to lead a 60-member union team overseeing the At Your Request room service and Jazzman’s Café & Bakery. This on-site role focuses on directing daily retail operations and delivering exceptional patient and visitor service.

You will coach staff, manage cash/POS, and partner with vendors to ensure product flow while maintaining safety and sanitation standards.

Qualifications

• Education Requirement: High school/GED or equivalent
• Related Experience: 1 years

Responsibilities

• Lead a 60-member union team overseeing the At Your Request room service program and Jazzman’s Café & Bakery at Crouse Hospital in Syracuse, NY.
• Drive daily retail operations to deliver smooth, efficient, high-impact experiences for patients, visitors, and staff.
• Manage cash handling procedures and ensure POS systems are accurate and reliable.
• Coach and develop frontline staff and supervisors to achieve operational excellence.
• Collaborate with vendors to maintain product flow and compliance while upholding sanitation and safety standards.

Skills

Cash handling

POS systems

Time management

Coaching

Merchandising

Education

High school/GED or equivalent

Job description

Sodexo at Crouse Hospital in Syracuse, NY seeks a Retail Manager 2 to lead a 60-member union team overseeing the At Your Request room service and Jazzman’s Café & Bakery. This on-site role focuses on directing daily retail operations and delivering exceptional patient and visitor service.

You will coach staff, manage cash/POS, and partner with vendors to ensure product flow while maintaining safety and sanitation standards.