Hospital Retail Manager II: Customer Experience Lead

Sodexo; Cheyenne (WY); On-site; USD 49,000 - 63,000; Full time

Job summary

Sodexo at Cheyenne Regional Medical Center in Cheyenne, WY seeks a Retail Manager 2 to lead all hospital food retail locations and support catering services. You will guide frontline staff, shape team performance, and ensure customer-first experiences across discrete retail sites.

Successful candidates demonstrate strong leadership, effective cash handling, and the ability to manage competing priorities in a fast-paced hospital setting while upholding safety and sanitation standards.

Qualifications

• Education: High school/GED or equivalent.
• Experience: 1 year in food service or retail management.
• Strong leadership and customer service orientation.
• Ability to manage cash handling procedures.

Responsibilities

• Manage and direct all food retail locations throughout the hospital and assist with catering.
• Lead, coach, and grow a motivated team of frontline staff and supervisors.
• Drive customer satisfaction and deliver smooth retail operations.
• Maintain accurate cash handling and POS procedures.
• Collaborate with vendors and merchandising to keep displays fresh and compliant with standards.

Skills

Frontline staff management

Team development

Customer service

Cash handling

Time management

Education

High school/GED

Tools

POS systems

Job description

Sodexo at Cheyenne Regional Medical Center in Cheyenne, WY seeks a Retail Manager 2 to lead all hospital food retail locations and support catering services. You will guide frontline staff, shape team performance, and ensure customer-first experiences across discrete retail sites.

Successful candidates demonstrate strong leadership, effective cash handling, and the ability to manage competing priorities in a fast-paced hospital setting while upholding safety and sanitation standards.