Retail Manager 2

Sodexo; City of Syracuse (NY); On-site; USD 49,000 - 63,000; Full time

Benefits offered by this job

Paid Time Off

401(k) Plan

Healthcare benefits

Career growth

Job summary

Sodexo at Crouse Hospital in Syracuse, NY seeks a Retail Manager 2 to lead a 60-member union team overseeing the At Your Request room service and Jazzman’s Café & Bakery. This on-site role focuses on directing daily retail operations and delivering exceptional patient and visitor service.

You will coach staff, manage cash/POS, and partner with vendors to ensure product flow while maintaining safety and sanitation standards.

Qualifications

• Education Requirement: High school/GED or equivalent
• Related Experience: 1 years

Responsibilities

• Lead a 60-member union team overseeing the At Your Request room service program and Jazzman’s Café & Bakery at Crouse Hospital in Syracuse, NY.
• Drive daily retail operations to deliver smooth, efficient, high-impact experiences for patients, visitors, and staff.
• Manage cash handling procedures and ensure POS systems are accurate and reliable.
• Coach and develop frontline staff and supervisors to achieve operational excellence.
• Collaborate with vendors to maintain product flow and compliance while upholding sanitation and safety standards.

Skills

Cash handling

POS systems

Time management

Coaching

Merchandising

Education

High school/GED or equivalent

Job description

Sodexo is seeking a Retail Manager 2 for Crouse Hospital in Syracuse, NY. Lead a 60-member union team overseeing the At Your Request room service program and Jazzman’s Café & Bakery in this 350-bed acute care hospital.

About the job

This role puts you at the center of retail operations, where your ability to lead teams, manage priorities, and drive customer satisfaction will be key to success. You’ll play a hands-on role in shaping both team performance and customer experience.

The role of an individual contributor within the organization focuses on completing specific tasks and projects; contributing directly through their skills and expertise. Performs specialized technical tasks to support operations. Work is primarily achieved independently, however may collaborate with a team.

Pay Range: $48875 - $63250

What’s in it for you

• You’ll drive daily operations to deliver smooth, efficient, and high-impact retail experiences
• Lead, coach, and grow a motivated team of frontline staff and supervisors
• Build strong connections with customers and ensure their needs are met with care and consistency
• Manage cash handling procedures and ensure POS systems are running accurately and efficiently
• You’ll partner with vendors to keep products flowing and compliance on track
• Bring merchandising and marketing strategies to life, keeping displays fresh and engaging
• Champion a safe, clean, and organized space by upholding all sanitation and safety standards

What you’ll bring

• A sharp eye for detail and a passion for delivering consistent, customer-first service
• Solid experience managing cash handling processes and POS systems with accuracy and accountability
• Strong time management skills with the ability to plan, prioritize, and adapt in a fast- paced environment
• A track record of coaching and developing high-performing teams to achieve operational excellence
• Creative thinking and a willingness to try new ideas to enhance merchandising, marketing, or customer engagement

Requirements

• Education Requirement: High school/GED or equivalent
• Related Experience: 1 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs

• 401(k) Plan with Matching Contributions

• Paid Time Off and Company Holidays

• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. If you need assistance with the application process, please complete this form.

We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.