Hospital Protective Services Dispatcher

Bon Secours Mercy Health; Lima (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay and incentives

403(b) with employer contributions

Medical, dental, vision

Paid time off and disability

Tuition assistance and professional/CE

Job summary

Bon Secours Mercy Health in Lima, OH is seeking a Protective Services Dispatcher at St. Rita's Medical Center to handle emergency and non-emergency calls, dispatch field units, and maintain secure records.

You will operate a multi-channel radio system, monitor alarms, and provide excellent service to patients, staff, and visitors. Responsibilities include coordinating information between sources, prioritizing emergencies, logging activities, and using CAD systems.

Qualifications

• High school diploma or GED required.
• 1–2 years security/telephony/dispatch experience preferred.
• Ability to type 35–40 wpm with accuracy and efficiency.

Responsibilities

• Receive, coordinate, and disseminate critical information from emergency and non-emergency calls.
• Monitor radio and dispatch units; maintain CAD and other systems.
• Answer and direct incoming calls using a multi-line phone system.
• Maintain logs of units, times, locations, and arrival details.
• Process badge access for employees and visitors; familiar with available resources.

Skills

Typing 35–40 wpm

Documentation

Multi-line phones

Two-way radios

Dispatch consoles

Microsoft Office

Education

High school diploma or GED

Tools

Dispatch consoles

Two-way radios

Multi-line phone system

Job description

Bon Secours Mercy Health in Lima, OH is seeking a Protective Services Dispatcher at St. Rita's Medical Center to handle emergency and non-emergency calls, dispatch field units, and maintain secure records.

You will operate a multi-channel radio system, monitor alarms, and provide excellent service to patients, staff, and visitors. Responsibilities include coordinating information between sources, prioritizing emergencies, logging activities, and using CAD systems.