Mission-Critical Dispatcher, Hospital Protective Services

Mercy Health; Springfield (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision coverage

Tuition assistance

Paid time off and leave benefits

Job summary

Mercy Health is seeking a Protective Services Dispatcher for Springfield Regional Medical Center. The role involves receiving and coordinating emergency and non-emergency calls, operating communication equipment, and maintaining records of dispatched units.

Successful candidates will hold a high school diploma or GED and have experience in security or telephone operations. The position offers competitive pay and comprehensive benefits including medical coverage, paid time off, and tuition assistance.

Qualifications

• 1–2 years of experience in security and/or telephone operations/dispatch preferred.

Responsibilities

• Responsible for receiving and coordinating emergency and non-emergency calls.
• Documents and maintains records of units dispatched.
• Operates communication equipment and monitors security systems.
• Answers and directs incoming calls using a multi-line phone system.

Skills

Type 35–40 wpm

Strong documentation skills under pressure

Operate multi-line telephone systems

Proficient in using two-way radios

Basic Microsoft Office Skills

Calm demeanor

Clear communication

Multitasking ability

Education

High school diploma or GED

Job description

Mercy Health is seeking a Protective Services Dispatcher for Springfield Regional Medical Center. The role involves receiving and coordinating emergency and non-emergency calls, operating communication equipment, and maintaining records of dispatched units.

Successful candidates will hold a high school diploma or GED and have experience in security or telephone operations. The position offers competitive pay and comprehensive benefits including medical coverage, paid time off, and tuition assistance.