Hospital PBX & Switchboard Operator

HCA Healthcare; Dickson (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) plan with match

Education support and tuition help

Employee assistance and wellbeing

Job summary

TriStar Horizon Medical Center, part of HCA Healthcare, is seeking a PRN PBX Operator to operate the hospital switchboard and pager system and to activate emergency plans as needed.

In this role you will receive and direct calls, coordinate with hospital units, assist patients, visitors and staff, and help with ticketing, mail, and sign-in/out processes.

Qualifications include a High School Diploma or GED, and PBX or customer service experience preferred.

Qualifications

• High School Diploma or GED required.
• PBX/Customer Service Experience preferred.

Responsibilities

• Receive and direct all incoming calls to the appropriate party, in a timely and professional manner.
• Coordinate with Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources.
• Coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted.
• Assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason.
• Coordinate with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs.

Skills

PBX/Customer Service Experience

Education

High School Diploma or GED

Job description

TriStar Horizon Medical Center, part of HCA Healthcare, is seeking a PRN PBX Operator to operate the hospital switchboard and pager system and to activate emergency plans as needed.

In this role you will receive and direct calls, coordinate with hospital units, assist patients, visitors and staff, and help with ticketing, mail, and sign-in/out processes.

Qualifications include a High School Diploma or GED, and PBX or customer service experience preferred.