Hospital Switchboard Operator — Coordinated Care

TriStar Health

Dickson (OK)

On-site

USD 32,000 - 52,000

Full time

3 days ago

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Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

Savings and retirement resources

Education support

Additional benefits

Job summary

TriStar Horizon Medical Center is seeking a PBX Operator to manage the hospital switchboard and pager system and implement emergency plans per policy. The role involves directing calls, coordinating with hospital units during visitation, and assisting patients and visitors with needs throughout the day.

Ideal candidates will have a High School Diploma or GED and PBX/customer service experience; prior healthcare exposure is preferred.

Qualifications

High school diploma or GED is required.
PBX and customer service experience preferred.
Experience in a hospital or healthcare setting is valued.

Responsibilities

Receive and direct all incoming calls to the appropriate party, in a timely and professional manner.
Coordinate with Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources.
Coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted.
Assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason.