Switchboard Operator

HCA Healthcare; Dickson (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) plan with match

Education support and tuition help

Employee assistance and wellbeing

Job summary

TriStar Horizon Medical Center, part of HCA Healthcare, is seeking a PRN PBX Operator to operate the hospital switchboard and pager system and to activate emergency plans as needed.

In this role you will receive and direct calls, coordinate with hospital units, assist patients, visitors and staff, and help with ticketing, mail, and sign-in/out processes.

Qualifications include a High School Diploma or GED, and PBX or customer service experience preferred.

Qualifications

• High School Diploma or GED required.
• PBX/Customer Service Experience preferred.

Responsibilities

• Receive and direct all incoming calls to the appropriate party, in a timely and professional manner.
• Coordinate with Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources.
• Coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted.
• Assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason.
• Coordinate with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs.

Skills

PBX/Customer Service Experience

Education

High School Diploma or GED

Job description

Do you have the PRN career opportunities as a(an) Switchboard Operator you want with your current employer? We have an exciting opportunity for you to join TriStar Horizon Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

The PBX Operator is responsible for operating hospital switchboard and pager system and implementing all emergency plans according to hospital policy.

What you will do in this role:

• Receive and direct all incoming calls to the appropriate party, in a timely and professional manner.
• Coordinate with Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources.
• Coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted.
• Assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason.
• Coordinate with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs.

What qualifications you will need:

• High School Diploma or GED required
• PBX/Customer Service Experience preferred

Benefits

TriStar Horizon Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location and position

TriStar Horizon Medical Center is an accredited, 150+ bed regional medical center. We offer a full array of services. These include cardiology and diagnostic imaging. These include emergency, inpatient rehabilitation. Also including oncology, orthopedics, and women’s services. We are an Accredited Chest Pain Center and a Primary Stroke Center. TriStar Horizon is a leading provider of emergency heart and stroke care. Our satellite campus, TriStar Natchez, offers imaging and oncology services. They offer a 24/7, full-service ER that provides the same services as our main campus emergency room.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Bricks and mortar do not make a hospital. People do.- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status