Hospital Switchboard & Guest Services Operator

HCA Healthcare; Virginia; On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

Savings and retirement resources

Education support

Additional benefits

Job summary

StoneSprings Hospital Center, part of HCA Healthcare, is seeking a Switchboard PBX Operator to promptly answer incoming calls, route to departments, greet visitors and provide accurate hospital directions; respond to code phone/alarms with priority over other calls.

Qualifications include 2-5 years of switchboard or customer service experience, basic medical terminology is a plus, and ability to work rotating weekday nights with weekend days (7a–7p).

Qualifications

• 2 to 5 years’ experience switchboard operator/customer service experience is preferred
• Medical terminology is a plus.
• Possess the ability to work weekday nights mixed with rotating Weekend day shift 7a-7p.

Responsibilities

• Monitor fire panel alarms and phones when needed and coordinate with departments
• Answer hospital visitor questions and direct them to appropriate areas
• Place and process long distance and Watts Line calls for departments and doctors’ offices
• Assist patient rooms by guiding local and long distance calls and assist extensions with billing
• Delivery and forwarding of patient mail and flowers with volunteer staff assistance

Skills

Switchboard

Customer service

Medical terminology

Job description

StoneSprings Hospital Center, part of HCA Healthcare, is seeking a Switchboard PBX Operator to promptly answer incoming calls, route to departments, greet visitors and provide accurate hospital directions; respond to code phone/alarms with priority over other calls.

Qualifications include 2-5 years of switchboard or customer service experience, basic medical terminology is a plus, and ability to work rotating weekday nights with weekend days (7a–7p).