Hospital PBX Operator - Patient & Visitor Concierge

Shepherd Center; Georgia; On-site; USD 17,000 - 25,000; Full time

Job summary

Shepherd Center in Atlanta, GA is seeking a PBX Operator to handle inbound calls, direct callers to the correct departments, and provide information to patients, families, visitors and staff. The role requires at least one year PBX experience in a healthcare setting, excellent interpersonal and communication skills, and basic computer proficiency; standing desk option and computer work are typical duties.

You will work as part of a dedicated team that supports patient care and hospital

Qualifications

• One year PBX experience in a healthcare setting.
• Excellent interpersonal and communication skills.
• General computer experience required.

Responsibilities

• Answers all incoming PBX calls for the hospital, interviewing callers and directing calls to the appropriate location.
• Clearly conveys and receives messages to meet the needs of all stakeholders.
• Understands and meets the needs of customers, responding with courtesy, clarity, and accuracy to all inquiries.
• Greets and provides information to patients, families, vendors, and all other visitors.
• Monitors the work environment to ensure functionality, safety, and teamwork.
• Ensures optimal coverage for shifts they are responsible for and reports any problems perceived, potential, or real to Supervisor in a timely manner.

Skills

Interpersonal skills

Communication

Computer skills

Education

High school diploma

Job description

Shepherd Center in Atlanta, GA is seeking a PBX Operator to handle inbound calls, direct callers to the correct departments, and provide information to patients, families, visitors and staff. The role requires at least one year PBX experience in a healthcare setting, excellent interpersonal and communication skills, and basic computer proficiency; standing desk option and computer work are typical duties.

You will work as part of a dedicated team that supports patient care and hospital