PBX Operator

Air Combat Effectiveness Consulting Group, LLC; San Gabriel (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Air Combat Effectiveness Consulting Group, LLC is looking for a PBX Operator in San Gabriel, California. The successful candidate will be responsible for managing incoming calls, providing professional customer service, and maintaining call logs. Preferred qualifications include two years of relevant experience and a high school diploma. Strong communication skills and computer proficiency are essential for interacting with hospital personnel and patients. This role is pivotal for ensuring a high level of customer satisfaction.

Qualifications

• Two years telephone PBX experience or equivalent hospital work experience highly preferred.

Responsibilities

• Provide customer service and service recovery as needed.
• Answer and transfer calls.
• Dial long distance calls for staff.
• Give directions.
• Maintain call and code logs.

Skills

Excellent communication skills

Computer skills

Education

High school graduate or equivalent

Job description

Overview

All employees are expected to perform their duties in alignment with the vision and values of the organization. The person doing this job is responsible for a variety of tasks that lead to a high level of customer satisfaction in the most cost-effective manner.

PBX Operator is required to answer incoming phone calls and direct them to the right person or department, answer customer questions and complaints, and direct callers to various locations within the hospital property.

This position requires a thorough knowledge of the hospital switchboard, a complete knowledge of all departmental functions, employees and physicians, by name. A sincere and empathetic vocal response must be presented clearly to each and every caller.

This position requires the full understanding and active participation in fulfilling the Mission of San Gabriel Medical Center. It is expected that the employee will demonstrate behavior consistent with the Core Values.

Responsibilities

• Provide customer service and service recovery as needed.
• Answer calls and transfer calls.
• Put calls on hold.
• Dial long distance calls for staff.
• Give directions.
• Overhead paging.
• Maintain call logs/code logs.
• Respond professionally to all codes, including code red, code blue, code white, code pink, code yellow, code grey, code silver, code orange, code green, code stroke, code triage internal/external, rapid response (RRT), code stat and code 22.

Qualifications

• High school graduate or equivalent.
• Two years telephone PBX experience or two years work experience within a hospital highly preferred.
• Excellent communication skills to interact with Hospital personnel, Doctors, patients and outside callers.
• Computer skills also required.
• Licenses/Certifications: N/A