Hospital PBX Operator — Calm, Clear Communications

SageWest Health Care; Lander (WY); On-site; USD 21,000 - 30,000; Part time

Job summary

SageWest Health Care in Wyoming seeks a PBX Operator to manage all internal and external calls for two hospitals in Riverton and Lander. You will route calls, operate the hospital paging system, and serve as an information resource for patients, visitors, and staff.

The role emphasizes courteous communication, accuracy, confidentiality, and ability to stay calm in emergencies, with duties including emergency paging and maintaining PBX equipment.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in a fast-paced environment preferred.
• Basic computer and telephone system proficiency.

Responsibilities

• Answer incoming calls promptly, courteously, and professionally.
• Direct calls to appropriate departments or personnel based on caller needs.
• Accurately transfer calls and handle internal/external inquiries.
• Serve as an information center for callers and internal guests.
• Operate the hospital’s public address system, including pages for emergencies and routine announcements.
• Execute emergency paging procedures for codes and disaster protocols.
• Sanitize and maintain cleanliness of PBX equipment and workspace daily.
• Maintain confidentiality of patient and operational information.
• Perform additional clerical or administrative tasks as assigned.

Skills

Verbal communication

Customer service

Multitasking

Calm under pressure

Telephone systems

Education

High School Diploma or equivalent

Tools

PBX system

Job description

SageWest Health Care in Wyoming seeks a PBX Operator to manage all internal and external calls for two hospitals in Riverton and Lander. You will route calls, operate the hospital paging system, and serve as an information resource for patients, visitors, and staff.

The role emphasizes courteous communication, accuracy, confidentiality, and ability to stay calm in emergencies, with duties including emergency paging and maintaining PBX equipment.