Hospital PBX & Paging Specialist

Lake Charles Memorial Health System; Lake Charles (LA); On-site; USD 28,000 - 40,000; Full time

Job summary

Lake Charles Memorial Health System is seeking a PBX Operator to manage a multi-position switchboard, relay calls, and support hospital communications, paging systems, and emergency codes.

This role requires clear verbal and written communication, basic computer skills, patience, and teamwork to ensure accurate information flow and exceptional patient service. You will operate the hospital's communication systems and assist during emergencies.

Qualifications

• High school diploma or equivalent.
• Basic computer skills.
• Capable of clear and succinct verbal and written communications.
• Possess a high level of patience and tenacity.
• Capable of rapid problem identification and resolution.
• Strong patient-service orientation and professionalism.

Responsibilities

• Answers all incoming calls and relays to proper stations.
• Direct callers in need of language line assistance.
• Monitor generator, fire and medical gas panels for trouble and report to maintenance/security.
• Answers questions of callers according to hospital policies and regulations.
• Monitor Metasys system for alarms and alerts. Notify proper department.
• Routes call to proper departments, personnel and patient rooms.
• Pages authorized personnel over intercom system.
• Makes announcements regarding visiting hours and other notifications (Codes).
• Acts as information center for visitors and outside callers when auxiliary workers are off duty.
• Document information regarding LCMHS Emergency Codes.
• Pages and/or calls personnel on call during off hours.
• Monitors arrivals of incoming helicopters.
• Logs and notifies repair representatives of phone problems.
• Communicates using AT&T console and headset features.

Skills

Verbal & written communication

Basic computer skills

Patience & tenacity

Problem solving

Team player

Patient service mindset

Education

High school diploma or equivalent

Job description

Lake Charles Memorial Health System is seeking a PBX Operator to manage a multi-position switchboard, relay calls, and support hospital communications, paging systems, and emergency codes.

This role requires clear verbal and written communication, basic computer skills, patience, and teamwork to ensure accurate information flow and exceptional patient service. You will operate the hospital's communication systems and assist during emergencies.