PBX Clerk, Full-time

ScionHealth; Riverton, Northern (WY, KY); Hybrid; USD 32,000 - 46,000; Full time

Job summary

ScionHealth is seeking a PBX Operator in Riverton, WY to manage internal and external calls, route them to the correct departments, and operate the hospital paging system.

Responsibilities include professional call handling, information center duties, and emergency paging as required, while maintaining patient confidentiality and supporting clerical tasks.

Qualifications

• Clear, articulate verbal communication.
• Ability to use sound judgment and remain calm in emergencies.
• Basic knowledge of hospital departments and functions.
• Strong customer service orientation.
• Attention to detail and ability to multitask.
• Basic computer and telephone system proficiency.

Responsibilities

• Answer incoming calls promptly, courteously, and professionally.
• Direct calls to appropriate departments or personnel based on caller needs.
• Accurately transfer calls and handle internal/external inquiries.
• Serve as an information center for callers and internal guests.
• Operate the hospital’s public address system, including pages for emergencies and routine announcements.
• Execute emergency paging procedures for codes and disaster protocols.
• Sanitize and maintain cleanliness of PBX equipment and workspace daily.
• Maintain confidentiality of patient and operational information.
• Perform additional clerical or administrative tasks as assigned.

Education

High School Diploma or Equivalent

Job description

Description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Location: Riverton

Hours: Full-time Monday-Friday 7:30 AM - 4:00 PM

Job Summary

The PBX Operator is responsible for managing all internal and external calls to the facility in a courteous and professional manner. This role ensures accurate and timely routing of calls, operates the hospital paging system, and acts as an information resource to patients, visitors, and staff.

Essential Functions

• Answer incoming calls promptly, courteously, and professionally
• Direct calls to appropriate departments or personnel based on caller needs
• Accurately transfer calls and handle internal/external inquiries
• Serve as an information center for callers and internal guests
• Operate the hospital’s public address system, including pages for emergencies and routine announcements
• Execute emergency paging procedures for codes and disaster protocols
• Sanitize and maintain cleanliness of PBX equipment and workspace daily
• Maintain confidentiality of patient and operational information
• Perform additional clerical or administrative tasks as assigned

Knowledge/Skills/Abilities/Expectations

• Clear, articulate verbal communication
• Ability to use sound judgment and remain calm in emergencies
• Basic knowledge of hospital departments and functions
• Strong customer service orientation
• Attention to detail and ability to multitask
• Basic computer and telephone system proficiency
• Constant: Sitting, using hands for phone/keypad, seeing, hearing, and speaking
• Occasional: Standing, walking, reaching with hands and arms, stooping
• Lifting: Occasionally lifts up to 10 lbs
• Office-based hospital setting
• Minimal exposure to clinical hazards
• May experience moderate noise levels from telephone equipment or emergency announcements

Qualifications

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)

Licenses/Certifications

• None Required

Experience

• Prior Experience working with minimal supervision in a fast-paced environment (Preferred)