Hospital PBX & Guest Services Operator

Lakeview Hospital; Bountiful (UT); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Tuition assistance / education support

Discounts and insurance options

Job summary

Lakeview Hospital in Bountiful, Utah, is seeking a PRN PBX Operator to support patient care by managing calls, directing visitors, and coordinating hospital communications. The role emphasizes excellent customer service, discretion, and teamwork within the HCA Healthcare system.

Responsibilities include handling calls, guiding patients, monitoring paging and alarms, assisting with registration, and processing urgent medical record requests after hours. PRN shifts may apply.

Qualifications

• Excellent customer service skills.
• Some previous switchboard and receptionist experience preferred.
• Basic computer knowledge and keyboarding skills required.
• Must be able to read, write, and speak English; good verbal and written skills required.
• Must be patient and courteous at all times, even under stressful situations.

Responsibilities

• Receive, screen, and transfer incoming hospital telephone calls.
• Greet and direct patients and visitors.
• Facilitate the overhead paging system and direct communications throughout the facility.
• Stand-by to give proper notifications of emergency codes and alarms.
• Monitor security camera images and report suspicious or unsafe actions.
• Assist with patient registration as needed and perform minor secretarial duties.
• Handle emergent and stat medical record requests for after-hours offices and ER/urgent care.

Skills

Customer service

Switchboard experience

Receptionist experience

Keyboarding

English proficiency

Job description

Lakeview Hospital in Bountiful, Utah, is seeking a PRN PBX Operator to support patient care by managing calls, directing visitors, and coordinating hospital communications. The role emphasizes excellent customer service, discretion, and teamwork within the HCA Healthcare system.

Responsibilities include handling calls, guiding patients, monitoring paging and alarms, assisting with registration, and processing urgent medical record requests after hours. PRN shifts may apply.