Hospital Patient Financial Counselor

Optum; Glendale (AZ); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Sign-on bonus $2,000

Job summary

Optum in Phoenix, AZ is seeking a Financial Counselor to be the first point of contact for patients and families, collecting demographics, insurance information and handling billing questions in a fast-paced hospital setting.

The role requires strong customer service, accuracy in data entry, and ability to determine eligibility, verify benefits, and arrange payment plans while maintaining regulatory compliance.

Qualifications

• High School Diploma/GED is required.
• 1+ year of customer service experience.
• 1+ year of collections or insurance-related experience.
• Basic computer/data entry skills.

Responsibilities

• Register patients with accurate demographic and insurance data in ADT.
• Verify information with patients and obtain signatures.
• Identify forms requiring signatures and ensure documents are scanned.
• Explain payment options and set up payment plans.
• Ensure CMS requirements and regulatory compliance during registration.

Skills

Customer service

Collections experience

Insurance knowledge

Data entry

Education

High School Diploma/GED

Job description

Optum in Phoenix, AZ is seeking a Financial Counselor to be the first point of contact for patients and families, collecting demographics, insurance information and handling billing questions in a fast-paced hospital setting.

The role requires strong customer service, accuracy in data entry, and ability to determine eligibility, verify benefits, and arrange payment plans while maintaining regulatory compliance.