Financial Counselor & Billing Navigator

Optum; Phoenix (AZ); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Medical plan options

Dental, Vision, Life Insurance

401(k) Savings Plan

Job summary

Optum is seeking a Financial Counselor at our Phoenix, AZ site to be the first point of contact for patients and families. You will verify demographics, insurance details, and manage billing information to ensure accurate registrations and compliant billing.

The role supports CMS requirements, collects payments, sets up plans when needed, and uses verification tools to determine coverage. The position offers a Monday–Friday schedule with a $2,000 sign-on bonus for external applicants and a

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience.
• 1+ years of collections or insurance-related experience.
• Basic computer/data entry skills.

Responsibilities

• Register patients accurately in the ADT system.
• Verify insurance benefits and collect patient data.
• Ensure completeness of demographic information.
• Communicate payment responsibilities and set up payment plans.
• Meet CMS requirements for MSP and notices.

Skills

Customer service

Collections experience

Insurance knowledge

Data entry

Education

High School Diploma/GED

Job description

Optum is seeking a Financial Counselor at our Phoenix, AZ site to be the first point of contact for patients and families. You will verify demographics, insurance details, and manage billing information to ensure accurate registrations and compliant billing.

The role supports CMS requirements, collects payments, sets up plans when needed, and uses verification tools to determine coverage. The position offers a Monday–Friday schedule with a $2,000 sign-on bonus for external applicants and a