Financial Counselor: Patient Billing & Eligibility (Sign-On Bonus)

Optum; Tempe (AZ); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group is seeking a Financial Counselor to join our Phoenix team. As the first contact for patients and families, you will verify insurance, collect patient information, and support accurate registration and billing processes.

You will work Monday to Friday 8 AM to 4:30 PM with rotating weekends, using ADT systems to ensure compliance, accurate data entry, and timely patient payments, while delivering compassionate service.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience.
• 1+ years of collections or insurance-related experience helpful.
• Basic computer/data entry proficiency.

Responsibilities

• Maintain up-to-date knowledge of registration requirements across hospital areas.
• Enter demographic data accurately into the ADT system at registration.
• Identify patients to prevent duplicate MRNs.
• Review accounts for accuracy and required documentation.
• Ensure CMS billing requirements and MSP/ABN compliance are documented.
• Verify insurance benefits and obtain referrals and pre-certification information.

Skills

Customer service

Data entry

Communication

Education

High School Diploma/GED

Job description

UnitedHealth Group is seeking a Financial Counselor to join our Phoenix team. As the first contact for patients and families, you will verify insurance, collect patient information, and support accurate registration and billing processes.

You will work Monday to Friday 8 AM to 4:30 PM with rotating weekends, using ADT systems to ensure compliance, accurate data entry, and timely patient payments, while delivering compassionate service.