Hospital Operator- Glenview, IL

Edward Elmhurst Health; Glenview (IL); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Tuition Reimbursement

Free Parking

Health Savings Account Options

Paid Time Off

Job summary

Edward-Elmhurst Health is seeking a Hospital Operator in Glenview, IL. The role involves handling inbound calls for GBH Glenbrook Hospital, routing to departments, taking messages, and providing accurate information on hours, location, and services.

The operator supports workflow during evenings and weekends, while maintaining patient privacy and professionalism. Applicants should have a Bachelor’s degree preferred and at least 1 year of telephone operator or customer service experience,

Qualifications

• Professional telephone operator or front desk/customer service experience preferred.
• Ability to handle calls accurately, route to departments, and take messages.

Responsibilities

• Answer all incoming calls professionally and courteously.
• Route calls to appropriate departments or individuals.
• Record and relay messages accurately and promptly.
• Provide hospital information (hours, services, location).
• Respond to emergencies and code calls as needed.
• Maintain accurate call logs and records; ensure HIPAA compliance.

Skills

Customer service

Communication

Phone etiquette

Education

Bachelor's Degree Preferred

Job description

## Hospital Operator- Glenview, ILApply: GBH Glenbrook Hospital Glenview: Full time: Posted Today: R47871**Hourly Pay Range:**$18.76 - $27.20 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.**Position Highlights:*** Sign on bonus: N/A* Position: Hospital Operator* Location: GBH Glenbrook Hospital Glenview* Full Time/Part Time: Full-Time* Hours: Monday-Friday: **Shift Hours :** Mon, Tues, Thurs, Fri 1pm-9:30pm* Every other Fri 4:30pm-1:00am, Sat and Sun 12pm-8:30pm* Required Travel: N/A* Holidays: 3 holidays per year**A Brief Overview:** The Hospital Operator serves as the primary point of contact for all incoming calls to the hospital and is responsible for efficiently directing calls, taking messages, and providing information to callers. This role plays a vital part in the smooth operation of the hospital's communication systems, ensuring that all calls are handled promptly and professionally. **What you will do:*** Professionally and courteously answering all incoming calls, routing them to the appropriate department or individual.* Offering general information about the hospital, such as visiting hours, location, and services provided, to callers.* Accurately recording and relaying messages to hospital staff, ensuring important information is communicated in a timely manner.* Responding to emergency situations and code calls, coordinating with the appropriate personnel and ensuring that urgent information is relayed promptly.* Keeping detailed and accurate records of all incoming and outgoing calls, messages, and communication activities.* Helping callers who may be in distress, demonstrating empathy and professionalism when dealing with sensitive situations.* Using hospital communication systems, such as telephone, paging, and intercom systems, effectively and troubleshoot any technical issues.* Adhering to hospital policies and protocols, including patient privacy regulations (e.g., HIPAA), to maintain compliance and confidentiality.* Providing excellent customer service by addressing caller inquiries and concerns in a friendly and helpful manner.**What you will need:*** Bachelors Degree Preferred* 1 Year Experience in a telephone operator or customer service role, preferably in a healthcare or hospital setting required.**Benefits:*** Career Pathways to Promote Professional Growth and Development* Various Medical, Dental, and Vision options* Tuition Reimbursement* Free Parking at designated locations* Wellness Program Savings Plan* Health Savings Account Options* Retirement Options with Company Match* Paid Time Off* Community Involvement Opportunities