Hospital Operator-Evanston Hospital

Endeavor Health; Evanston (IL); Sur place; USD 25 000 - 37 000; Plein temps

Avantages offerts par ce poste

Career Pathways to Promote Growth

Medical, Dental, Vision options

Tuition Reimbursement

Free Parking at designated locations

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Community Involvement Opportunities

Résumé du poste

Endeavor Health in Evanston, IL is seeking a Hospital Operator to be the first point of contact for incoming calls, directing them and providing information. The role supports the hospital's communications, ensuring calls are handled promptly and professionally.

Shift patterns include Week 1 and Week 2 schedules with rotating weekends and holiday coverage; the position emphasizes empathy, accurate message relay, privacy compliance (HIPAA), and exemplary customer service.

Qualifications

• Bachelor's Degree preferred
• 1 year experience in telephone operator or customer service role, preferably in healthcare

Responsabilités

• Answer incoming calls professionally and route to appropriate department
• Provide general hospital information (visiting hours, location, services)
• Accurately record and relay messages to staff
• Respond to emergencies and code calls, coordinating with personnel
• Maintain detailed records of all calls and communications
• Assist callers in distress with empathy and professionalism
• Use hospital communication systems (telephone, paging, intercom) and troubleshoot
• Follow HIPAA and hospital privacy policies

Description du poste

Hourly Pay Range:

$18.38 - $26.65 - The hourly pay rate offered is determined by a candidate’s expertise and years of experience, among other factors.

Position Highlights:

• Sign on bonus: N/A
• Position: Hospital Operator
• Location: Evanston, IL
• Full Time/Part Time: Full-Time

Week 1: Sunday 6:00-630am, Wednesday 8:00-6:30am, Thursday 8:00-6:30am.

Week 2: Wednesday 8:00-6:30am, Friday 9:00-7:30am, Saturday 7:00-7:30am.

Rotating Weekends: Yes

Holidays: Yes- 3 on and 3 off.

A Brief Overview:

The Hospital Operator serves as the primary point of contact for all incoming calls to the hospital and is responsible for efficiently directing calls, taking messages, and providing information to callers. This role plays a vital part in the smooth operation of the hospital’s communication systems, ensuring that all calls are handled promptly and professionally.

What you will do:

• Professionally and courteously answering all incoming calls, routing them to the appropriate department or individual.
• Offering general information about the hospital, such as visiting hours, location, and services provided, to callers.
• Accurately recording and relaying messages to hospital staff, ensuring important information is communicated in a timely manner.
• Responding to emergency situations and code calls, coordinating with the appropriate personnel and ensuring that urgent information is relayed promptly.
• Keeping detailed and accurate records of all incoming and outgoing calls, messages, and communication activities.
• Helping callers who may be in distress, demonstrating empathy and professionalism when dealing with sensitive situations.
• Using hospital communication systems, such as telephone, paging, and intercom systems, effectively and troubleshoot any technical issues.
• Adhering to hospital policies and protocols, including patient privacy regulations (e.g., HIPAA), to maintain compliance and confidentiality.
• Providing excellent customer service by addressing caller inquiries and concerns in a friendly and helpful manner.

What you will need:

• Bachelors Degree Preferred
• 1 Year Experience in a telephone operator or customer service role, preferably in a healthcare or hospital setting required.

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities