Hospital Operator: Call Center & Emergency Communications

Edward Elmhurst Health; Glenview (IL); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Tuition Reimbursement

Free Parking

Health Savings Account Options

Paid Time Off

Job summary

Edward-Elmhurst Health is seeking a Hospital Operator in Glenview, IL. The role involves handling inbound calls for GBH Glenbrook Hospital, routing to departments, taking messages, and providing accurate information on hours, location, and services.

The operator supports workflow during evenings and weekends, while maintaining patient privacy and professionalism. Applicants should have a Bachelor’s degree preferred and at least 1 year of telephone operator or customer service experience,

Qualifications

• Professional telephone operator or front desk/customer service experience preferred.
• Ability to handle calls accurately, route to departments, and take messages.

Responsibilities

• Answer all incoming calls professionally and courteously.
• Route calls to appropriate departments or individuals.
• Record and relay messages accurately and promptly.
• Provide hospital information (hours, services, location).
• Respond to emergencies and code calls as needed.
• Maintain accurate call logs and records; ensure HIPAA compliance.

Skills

Customer service

Communication

Phone etiquette

Education

Bachelor's Degree Preferred

Job description

Edward-Elmhurst Health is seeking a Hospital Operator in Glenview, IL. The role involves handling inbound calls for GBH Glenbrook Hospital, routing to departments, taking messages, and providing accurate information on hours, location, and services.

The operator supports workflow during evenings and weekends, while maintaining patient privacy and professionalism. Applicants should have a Bachelor’s degree preferred and at least 1 year of telephone operator or customer service experience,