Hospital Operator- Chicago, IL

Edward Elmhurst Health; Chicago (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Career pathways to promote growth

Medical, Dental, Vision options

Tuition reimbursement

Free parking

Job summary

Swedish Hospital Chicago, IL is seeking a Hospital Operator for a full-time role to be the first point of contact, answer incoming calls, route them to the correct department, and provide information about hours, services, and directions. You will record messages, relay urgent information promptly, assist callers in distress with empathy, and maintain accurate logs while using paging and intercom systems.

A Bachelor’s degree is preferred and at least 1 year of telephone operator or hospital

Qualifications

• Bachelor's degree preferred.
• 1 year of telephone operator or customer service experience in a healthcare or hospital setting.

Responsibilities

• Professionally answer all incoming calls and route them to the appropriate department.
• Provide general information about hours, services, and directions to callers.
• Record and relay messages accurately and promptly.
• Respond to emergencies and code calls, coordinating with hospital staff.
• Maintain detailed logs of calls, messages, and communications.
• Assist callers in distress with empathy and professionalism while ensuring privacy compliance.

Skills

Telephone operator experience

Customer service

Education

Bachelor's degree preferred

Job description

Hospital Operator- Chicago, IL page is loaded## Hospital Operator- Chicago, ILlocations: SWH Swedish Hospital Chicagotime type: Full timeposted on: Posted Todayjob requisition id: R46835**Hourly Pay Range:**$18.76 - $27.20 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.**Position Highlights:*** Sign on bonus: N/A* Position: Hospital Operator* Location: Chicago, IL* Full Time/Part Time: Full-Time* Hours: Monday-Friday: **Hours :**Sat- Wed 10am-6:30pm* Required Travel: N/A**A Brief Overview:**The Hospital Operator serves as the primary point of contact for all incoming calls to the hospital and is responsible for efficiently directing calls, taking messages, and providing information to callers. This role plays a vital part in the smooth operation of the hospital's communication systems, ensuring that all calls are handled promptly and professionally.**What you will do:*** Professionally and courteously answering all incoming calls, routing them to the appropriate department or individual.* Offering general information about the hospital, such as visiting hours, location, and services provided, to callers.* Accurately recording and relaying messages to hospital staff, ensuring important information is communicated in a timely manner.* Responding to emergency situations and code calls, coordinating with the appropriate personnel and ensuring that urgent information is relayed promptly.* Keeping detailed and accurate records of all incoming and outgoing calls, messages, and communication activities.* Helping callers who may be in distress, demonstrating empathy and professionalism when dealing with sensitive situations.* Using hospital communication systems, such as telephone, paging, and intercom systems, effectively and troubleshoot any technical issues.* Adhering to hospital policies and protocols, including patient privacy regulations (e.g., HIPAA), to maintain compliance and confidentiality.* Providing excellent customer service by addressing caller inquiries and concerns in a friendly and helpful manner.**What you will need:*** Bachelors Degree Preferred* 1 Year Experience in a telephone operator or customer service role, preferably in a healthcare or hospital setting required.**Benefits:*** Career Pathways to Promote Professional Growth and Development* Various Medical, Dental, and Vision options* Tuition Reimbursement* Free Parking at designated locations* Wellness Program Savings Plan* Health Savings Account Options* Retirement Options with Company Match* Paid Time Off* Community Involvement Opportunities**Welcome to Endeavor Health Careers**At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you're just beginning your career journey or are a seasoned professional, you'll find opportunities here to learn, grow, and thrive.Your Career is our Endeavor.