Hospital Operator- Chicago, IL

1300 Swedish Hospital; Chicago (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Career growth opportunities

Medical, dental, and vision options

Tuition reimbursement

Free parking

Wellness program

Savings plan

Health Savings Account options

Retirement options with company match

Paid time off

Community involvement opportunities

Job summary

Endeavor Health Careers is seeking a Hospital Operator in Chicago, IL. The role handles inbound calls, directs inquiries, and provides hospital information with care and professionalism.

The position requires a minimum of 1 year in a telephone operator or customer service role, preferably in healthcare, and a Bachelor's degree is preferred. Monday–Friday hours and full-time status are indicated, with a focus on accessible, empathetic communication.

Qualifications

• 1 year experience in a telephone operator or customer service role.
• Healthcare or hospital setting experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Answer incoming calls professionally and courteously.
• Route calls to appropriate departments or staff.
• Provide hospital information such as visiting hours and services.
• Record and relay messages accurately and promptly.
• Assist in emergencies and code calls as needed.
• Maintain detailed records of calls and messages.
• Use hospital communication systems and troubleshoot issues.
• Adhere to HIPAA and privacy policies.

Skills

Telephone etiquette

Customer service

Communication

Education

Bachelor's degree preferred

Job description

Hourly Pay Range

Hourly Pay Range: $18.76 - $27.20 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

Position Highlights: Sign on bonus: N/A

Position

Position: Hospital Operator

Location

Location: Chicago, IL

Full Time/Part Time

Full Time/Part Time: Full-Time

Hours

Hours: Monday-Friday: Hours :10a-6:30p Mon-Wed, Sat-Sun

Required Travel

Required Travel: N/A

A Brief Overview

A Brief Overview: The Hospital Operator serves as the primary point of contact for all incoming calls to the hospital and is responsible for efficiently directing calls, taking messages, and providing information to callers. This role plays a vital part in the smooth operation of the hospital's communication systems, ensuring that all calls are handled promptly and professionally.

What you will do

• Professionally and courteously answering all incoming calls, routing them to the appropriate department or individual.
• Offering general information about the hospital, such as visiting hours, location, and services provided, to callers.
• Accurately recording and relaying messages to hospital staff, ensuring important information is communicated in a timely manner.
• Responding to emergency situations and code calls, coordinating with the appropriate personnel and ensuring that urgent information is relayed promptly.
• Keeping detailed and accurate records of all incoming and outgoing calls, messages, and communication activities.
• Helping callers who may be in distress, demonstrating empathy and professionalism when dealing with sensitive situations.
• Using hospital communication systems, such as telephone, paging, and intercom systems, effectively and troubleshoot any technical issues.
• Adhering to hospital policies and protocols, including patient privacy regulations (e.g., HIPAA), to maintain compliance and confidentiality.
• Providing excellent customer service by addressing caller inquiries and concerns in a friendly and helpful manner.

What you will need

• Bachelors Degree Preferred
• 1 Year Experience in a telephone operator or customer service role, preferably in a healthcare or hospital setting required.

Benefits

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities

Welcome to Endeavor Health Careers

Welcome to Endeavor Health Careers At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.