Hospital Operator- Chicago, IL

NorthShore University HealthSystem; Chicago (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Free Parking at designated locations

Health benefits

Paid Time Off

Retirement options with company match

Job summary

NorthShore University HealthSystem in Chicago, IL seeks a Hospital Operator to be the first point of contact for incoming calls, directing calls, taking messages, and providing information.

This full-time on-site role requires clear communication, empathy, and accuracy; duties include handling emergency calls, maintaining records, and ensuring HIPAA compliance while delivering excellent customer service.

Qualifications

• Experience in a telephone operator or customer service role.
• Healthcare or hospital setting preferred.
• Strong communication and empathy for callers.

Responsibilities

• Professionally answer incoming calls and route to the appropriate department.
• Provide general information about the hospital, visiting hours, location, and services.
• Record and relay messages accurately and promptly to staff.
• Respond to emergencies and code calls, coordinating with appropriate personnel.

Skills

Customer service

Telephone etiquette

Education

Bachelor's degree preferred

Job description

Hourly Pay Range

$18.76 - $27.20 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Sign on bonus: N/A
• Position: Hospital Operator
• Location: Chicago, IL
• Full Time/Part Time: Full-Time
• Hours: 10a-6:30p Mon-Wed, Sat-Sun
• Required Travel: N/A

A Brief Overview

The Hospital Operator serves as the primary point of contact for all incoming calls to the hospital and is responsible for efficiently directing calls, taking messages, and providing information to callers. This role plays a vital part in the smooth operation of the hospital's communication systems, ensuring that all calls are handled promptly and professionally.

What you will do

• Professionally and courteously answering all incoming calls, routing them to the appropriate department or individual.
• Offering general information about the hospital, such as visiting hours, location, and services provided, to callers.
• Accurately recording and relaying messages to hospital staff, ensuring important information is communicated in a timely manner.
• Responding to emergency situations and code calls, coordinating with the appropriate personnel and ensuring that urgent information is relayed promptly.
• Keeping detailed and accurate records of all incoming and outgoing calls, messages, and communication activities.
• Helping callers who may be in distress, demonstrating empathy and professionalism when dealing with sensitive situations.
• Using hospital communication systems, such as telephone, paging, and intercom systems, effectively and troubleshoot any technical issues.
• Adhering to hospital policies and protocols, including patient privacy regulations (e.g., HIPAA), to maintain compliance and confidentiality.
• Providing excellent customer service by addressing caller inquiries and concerns in a friendly and helpful manner.

What you will need

• Bachelors Degree Preferred
• 1 Year Experience in a telephone operator or customer service role, preferably in a healthcare or hospital setting required.

Benefits

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities