Hospital Operator- Evanston, IL

Endeavor Health; Evanston (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Career Growth

Medical, Dental, Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Community Involvement Opportunities

Job summary

Endeavor Health in Evanston, IL is seeking a Hospital Operator to serve as the first point of contact for incoming calls and help direct calls to the appropriate departments. This role requires professionalism, empathy, and accuracy in message taking while maintaining HIPAA compliance.

This full-time position offers an hourly pay range of $18.38 to $26.65, with schedules including evenings and occasional holidays.

Qualifications

• Bachelor's degree preferred.
• 1 year of experience in a telephone operator or customer service role, preferably in healthcare.

Responsibilities

• Professionally and courteously answer all incoming calls, routing them to the appropriate department or individual.
• Offer general information about the hospital, such as visiting hours, location, and services provided, to callers.
• Accurately recording and relaying messages to hospital staff, ensuring important information is communicated in a timely manner.
• Respond to emergency situations and code calls, coordinating with the appropriate personnel and ensuring that urgent information is relayed promptly.
• Keep detailed and accurate records of all incoming and outgoing calls, messages, and communication activities.
• Help callers who may be in distress, demonstrating empathy and professionalism when dealing with sensitive situations.
• Use hospital communication systems, such as telephone, paging, and intercom systems, effectively and troubleshoot any technical issues.
• Adhere to hospital policies and protocols, including patient privacy regulations (HIPAA), to maintain compliance and confidentiality.
• Provide excellent customer service by addressing caller inquiries and concerns in a friendly and helpful manner.

Skills

Customer service

Telephone etiquette

Call handling

Education

Bachelor's degree preferred

Job description

Hourly Pay Range

$18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

$18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Sign on bonus: N/A


• Position: Hospital Operator


• Location: EVH Evanston Hospital


• Full Time/Part Time: Full-Time


• Hours: Monday-Friday:

Week 1: Sunday 4:30-1:00am, Monday 4:30-1:00am, Friday 4:30-1:00am, Saturday 4:30-1:00am.

Week 2: Sunday 4:30-1:00am, Monday 4:30-1:00am, Friday 4:30-1:00am, Saturday 4:30-1:00am.

• Holidays: three on and three off

A Brief Overview

The Hospital Operator serves as the primary point of contact for all incoming calls to the hospital and is responsible for efficiently directing calls, taking messages, and providing information to callers. This role plays a vital part in the smooth operation of the hospital's communication systems, ensuring that all calls are handled promptly and professionally.

What You Will Do

• Professionally and courteously answering all incoming calls, routing them to the appropriate department or individual.


• Offering general information about the hospital, such as visiting hours, location, and services provided, to callers.


• Accurately recording and relaying messages to hospital staff, ensuring important information is communicated in a timely manner.


• Responding to emergency situations and code calls, coordinating with the appropriate personnel and ensuring that urgent information is relayed promptly.


• Keeping detailed and accurate records of all incoming and outgoing calls, messages, and communication activities.


• Helping callers who may be in distress, demonstrating empathy and professionalism when dealing with sensitive situations.


• Using hospital communication systems, such as telephone, paging, and intercom systems, effectively and troubleshoot any technical issues.


• Adhering to hospital policies and protocols, including patient privacy regulations (e.g., HIPAA), to maintain compliance and confidentiality.


• Providing excellent customer service by addressing caller inquiries and concerns in a friendly and helpful manner.

What You Will Need

• Bachelors Degree Preferred


• 1 Year Experience in a telephone operator or customer service role, preferably in a healthcare or hospital setting required.

Benefits

• Career Pathways to Promote Professional Growth and Development


• Various Medical, Dental, and Vision options


• Tuition Reimbursement


• Free Parking at designated locations


• Wellness Program Savings Plan


• Health Savings Account Options


• Retirement Options with Company Match


• Paid Time Off


• Community Involvement Opportunities