Hospital Operations Manager

National Veterinary Associates; Mount Pleasant (SC); On-site; USD 80,000 - 110,000; Full time

Job summary

Park West Veterinary Associates in Mount Pleasant, SC is seeking a proactive Hospital Manager to lead our growing team and drive hospital performance. You will work with the Managing Veterinarian to optimize patient care, client service, and daily operations on-site.

Responsibilities include overseeing P&L, staffing, scheduling, and cost management while promoting a culture of excellence. Regular on-site presence and strong communication with staff and clients are essential to success in this

Qualifications

• Bachelor's degree in business or related field preferred.
• 3-5 years of managerial experience, including customer service.
• Experience in hospital/retail/service industries with increasing responsibility is a plus.

Responsibilities

• Own the hospital P&L and overall performance
• Collaborate with leadership to forecast needs
• Manage accounts receivable
• Oversee inventory and control costs
• Payroll management
• Develop staffing schedules and labor cost controls
• Champion best practices
• Lead team to improve processes across client service and operations
• Implement new technology and initiatives
• Establish hospital culture
• Maintain licensure for DVMs
• Provide feedback and handle difficult conversations
• Uphold top-tier client service

Skills

Team leadership

Customer service

Strategic planning

Operations management

P&L management

Education

Bachelor's degree in business or related field

Job description

Hospital Name: Park West Veterinary Associates

Job Type: Hospital Management

Description & Requirements

Are you a dynamic team leader with an entrepreneurial drive? Ready to take charge of a multi-million-dollar business that positively impacts your community? Park West Veterinary Associatesis actively seeking a results-driven Manager to lead our expanding team! If this sounds like you and you have a background in retail, services, hospitality, healthcare, or consumer services, we want to hear from you!

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus