Hospital Operations Manager

Star Valley Veterinary Clinic; Fort Worth (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

National Veterinary Associates is seeking a Hospital Operations Manager to lead practices in the Fort Worth area. You will work closely with the Managing Veterinarian to run the hospital efficiently, drive revenue, and deliver top-tier patient care and client service in a fast-paced, people-focused environment.

This role requires regular on-site presence and a track record of operational excellence in healthcare or service sectors.

Qualifications

• Bachelor’s degree in business or a related field preferred.
• 3-5 years of experience in a managerial role, including customer service experience.
• Experience in a hospital, retail, or service-based industry setting with increasing responsibility is a plus.

Responsibilities

• Own the hospital's P&L and drive performance.
• Collaborate with regional leadership to forecast needs and identify trends.
• Manage accounts receivable and control costs.
• Oversee inventory and staff payroll.
• Develop scheduling and manage labor costs.
• Promote best practices and lead process improvements.
• Improve client service, operations, and administrative workflows.
• Implement new technologies to boost efficiency.

Skills

Managerial experience

Customer service experience

Operations leadership

Education

Bachelor degree in business or related field

Job description

Hospital Name: National Veterinary Associates

Job Type: Hospital Management

Employment Type: Permanent

Description & Requirements

National Veterinary Associates is looking for Hospital Operations Managers to lead practices across the Fort Worth Area!

Are you a dynamic team leader with an entrepreneurial drive? Ready to take charge of a multi-million-dollar business that positively impacts your community? National Veterinary Associatesis actively seeking a results-driven Manager to lead our expanding team! If this sounds like you and you have a background in retail, services, hospitality, healthcare, or consumer services, we want to hear from you!

The Opportunity:

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities:

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications:

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus