Hospital Operations Manager

Park West Veterinary Associates; Mount Pleasant (SC); On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Quarterly Bonus Opportunity

Health Insurance Benefits

Free Mental Health Benefits

401k with Match

Competitive PTO Plan

Continuing Education Stipends

Job summary

National Veterinary Associates in Saskatchewan is seeking a skilled Manager to oversee hospital operations, ensuring profitability and excellent patient care. This role requires a leader with a solid background in managerial practices and customer service.

You will manage financial performance, cultivate a top-notch team, and drive hospital culture while implementing operational improvements. Benefits include bonuses, health insurance, and a competitive PTO plan.

Qualifications

• 3-5 years of experience in a managerial role, including customer service experience.
• Experience in a hospital, retail, or service-based industry setting.

Responsibilities

• Complete ownership of P&L, accountable for the hospital's performance.
• Collaborate with regional leadership to identify trends.
• Manage payroll for hospital staff.
• Implement new technologies to improve operational efficiency.

Skills

Team leadership

Financial accountability

Customer service

Operational efficiency

Education

Bachelor’s degree in business or related field

Job description

Are you a dynamic team leader with an entrepreneurial drive? Ready to take charge of a multi-million-dollar business that positively impacts your community? Park West Veterinary Associates is actively seeking a results-driven Manager to lead our expanding team! If this sounds like you and you have a background in retail, services, hospitality, healthcare, or consumer services, we want to hear from you!

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in‑person interaction with clients and employees, regular on‑site attendance is a fundamental requirement for this position.

Responsibilities

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus

Benefits

• Quarterly Bonus Opportunity
• Health Insurance Benefits
• Free Mental Health Benefit Options
• 401k with Match
• Competitive PTO Plan
• Continuing Education Stipends

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Mt Pleasant, South Carolina, United States