Hospital Operations Manager

Star Valley Veterinary Clinic; Urbandale (IA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Mental health benefits

401k with match

PTO

Continuing Education stipend

Job summary

Value Vet in Urbandale, IA is seeking a Hospital Manager to lead our expanding team and ensure profitable, patient-focused operations. This on-site role collaborates with the Managing Veterinarian to drive revenue, manage costs, and cultivate a culture of exceptional client service.

The position requires 3–5 years in a managerial capacity with experience in hospital, retail, or service industries, plus a bachelor’s degree in business (preferred).

Qualifications

• Bachelor’s degree in business or related field preferred.
• 3–5 years of managerial experience in hospital, retail, or service industries.
• In-person, on-site role required to interact with clients and staff.

Responsibilities

• Own P&L and drive hospital performance.
• Forecast needs with regional leadership.
• Manage accounts receivable.
• Oversee inventory and control costs.
• Handle payroll for staff.
• Develop schedules and manage labor costs.
• Promote best practices and change.
• Lead teams to improve processes and client service.
• Implement new technologies and initiatives.
• Maintain licensure for all DVMs.
• Provide feedback and handle difficult conversations.
• Uphold the highest level of client service.

Skills

P&L ownership

Leadership

Customer service

Operations management

Budgeting

Healthcare experience

Education

Bachelor’s degree in business or related field

Job description

Are you a dynamic team leader with an entrepreneurial drive? Ready to take charge of a multi-million-dollar business that positively impacts your community? Value Vet is actively seeking a results-driven Manager to lead our expanding team! If this sounds like you and you have a background in retail, services, hospitality, healthcare, or consumer services, we want to hear from you!

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities:

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications:

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus
• Annual Base Salary (DOE) paid biweekly
• Annual Bonus Opportunity paid quarterly
• Health Insurance Benefits
• Free Mental Health Benefit Options
• 401k with Match
• Competitive PTO Plan
• Continuing Education Stipends

Address:8851 Northpark Dr. Suite 100,Urbandale, IA50131