Veterinary Hospital Manager

National Veterinary Associates; Pleasanton (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Pleasanton Veterinary Hospital is seeking a Veterinary Hospital Manager to lead our team on-site. The role focuses on driving growth, ensuring excellent patient care, and delivering outstanding client service in a collaborative setting.

The Hospital Manager will work closely with the Managing Veterinarian to oversee operations, control costs, and maintain a positive hospital culture. Regular on-site attendance is a fundamental requirement.

Qualifications

• 3–5 years in a managerial role with customer service experience.
• Bachelor’s degree in business or related field preferred.
• Experience in hospital, retail, or service sector is a plus.

Responsibilities

• Own P&L and accountable for hospital performance.
• Forecast needs with regional leadership and manage costs.
• Oversee accounts receivable and payroll processing.
• Develop scheduling and manage labor costs.
• Drive patient care quality and client service excellence.
• Promote best practices and improve workflows.

Skills

Leadership

P&L Management

Customer Service

Team Collaboration

Education

Bachelor's degree in business or related field

Job description

Hospital Name: Pleasanton Veterinary Hospital

Job Type: Hospital Management

Employment Type: Permanent

Description & Requirements

Are you a dedicated and dynamic leader with a passion for veterinary medicine? Do you thrive on driving growth and fostering a positive and collaborative team environment? Pleasanton Veterinary Hospital is seeking an enthusiastic Veterinary Hospital Manager to join our thriving team!

As a Veterinary Hospital Manager, you will play a crucial role in shaping the future of our hospital, ensuring top-tier patient care, and exceptional client service. Your leadership will be instrumental in driving our hospital's success, enhancing profitability, and nurturing a culture of excellence and compassion. If you're ready to lead a dedicated team and drive the success of a growing veterinary hospital, we want to hear from you!

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus