Hospital Operations Manager

Star Valley Veterinary Clinic; Tallahassee (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Oakwood Animal Hospital in Tallahassee is seeking a dynamic Hospital Manager to lead our expanding team on site. You will collaborate with the Managing Veterinarian to ensure profitable operations, drive revenue, manage costs, and foster a hospital culture focused on patient care and exceptional service.

This role requires a hands-on leader with a background in retail, services, healthcare, or consumer services, plus 3–5 years of managerial experience and a degree in business.

Qualifications

• Bachelor's degree in business or related field preferred.
• 3-5 years in a managerial role, with customer service experience.
• Experience in hospital, retail, or service-based industries is a plus.

Responsibilities

• Own the hospital's P&L and overall performance.
• Forecast needs with regional leadership.
• Manage accounts receivable.
• Oversee inventory and control costs.
• Manage payroll and labor costs.
• Develop schedules and optimize labor.
• Promote best practices and culture.
• Lead processes across client service, operations, administration.
• Implement new technologies to improve efficiency.
• Maintain licensure for all DVMs.

Skills

P&L ownership

Team leadership

Customer service

Operations management

Education

Bachelor's degree in business

Job description

Hospital Name: Oakwood Animal Hospital (FL)

Job Type: Hospital Management

Employment Type: Permanent

Description & Requirements

Are you a dynamic team leader with an entrepreneurial drive? Ready to take charge of a multi-million-dollar business that positively impacts your community? Oakwood Animal Hospitalis actively seeking a results-driven Manager to lead our expanding team! If this sounds like you and you have a background in retail, services, hospitality, healthcare, or consumer services, we want to hear from you!

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus